Service Supervisor

DUTIES AND RESPONSIBILITIES Customer Service & Front-End Support

• Assist the Service Operations Manager with assigned duties and responsibilities.
• Champion corporate and division customer service programs to meet or exceed division goals.
• Serve as a cashier when needed.
• Understand all aspects of the customer service center and provide required services to customers.
• Answer and respond to incoming calls appropriately.
• Perform all job duties with honesty, integrity, and adherence to Company policies and procedures.

• Assist in directing and supervising front‑end operations, including:
  • customer traffic flow
  • lane coverage
  • cleanliness and appearance of the front‑end sales floor
  • restrooms, front entryway, and parking lot
• Maintain the fresh, full appearance of check stand merchandisers.
• Ensure check stands remain clean and properly signed.
• Ensure the accurate operation and function of the Point‑of‑Sale (POS) system.

• Ensure compliance with Company policies and procedures such as:
  • Cash Handling
  • Employee Purchase
  • Restricted Product Sale (alcohol, tobacco, etc.)
  • Coupon and Gift Card policies
  • Scan accuracy
  • Supervising minor employees
  • Product Return Policy
  • WIC
  • Safety, sanitation, security
  • Grooming and dress code standards
  • Check acceptance
• Report any policy violations to store management.

• Assist with accountability for cash flow requirements including:
  • safe transactions
  • cash issues and pickups
  • tills
  • check acceptance and refunds
  • monitoring cashier cash handling procedures
• Work with Scan/FMC Team to resolve scanning file issues promptly.
• May perform duties such as:
  • Running totals on tills
  • Preparing and proofing daily deposit slips
  • Completing all front‑end forms
• Report any issues to the Service Operations Manager for resolution.

• Perform other necessary and required duties as assigned.