Sales Floor Associate

Austin Habitat for Humanity (AHFH) is seeking full time Sales Floor Associates
. Reporting to the ReStore Manager, the Sales Floor Associate will be responsible for providing excellent customer service as a first contact of retail customers and maintains the sales floor to ensure an enjoyable shopping
experience.

• Demonstrates a commitment to the quality improvement process and the philosophy of
• Identifies and responds actively to the needs of all customers.
• Be visual and take the initiative to keep the store presentable and easy to shop.
• Participates as a team player in all phases of the organization, and is open and responsive to
• change.
• Assists customers on sales floor, answers questions regarding product information, and suggests
• additional items.
• Updates and informs staff and volunteers of procedure changes.
• Assists in the display of new and used product.
• Operates forklift as needed.
• Moves merchandise from receiving area to sales floor.
• Adheres to Austin Habitat safety standards.
• Coordinates stock with the Assistant Store Manage and/or Manager as needed.
• Relays customer concerns (with regard to service, pricing, and/or quality of merchandise) to
• Store Director or Store Manager in writing.
• Displays or demonstrates product (using samples or catalog) and emphasizes saleable features.
• Maintains an awareness of current advertisements and promotions to effectively serve
• customers and competitive situations.
• May provide inside sales support by handling telephone calls in regard to product inquiries.
• Responds to customer inquiries at service desk regarding products and project information.
• Assists in annual inventory.
• Maintains the neat appearance of the sales floor, including but not limited to sweeping, picking
• up, and taking out trash.
• Personally provides customers with knowledgeable, courteous, and prompt service at all times.
• Assists customers with complaint issues.
• Knows the layout of the ReStore and able to answer customer questions and lead them to
• Moves merchandise from receiving area to sales floor.
• Merchandises product in appealing/attractive manner.
• Maintains area by keeping neat and clean (departmentalized and categorized).
• Rotates product with new items according to color chart.
• Presents ideas for seasonal merchandising to management team.
• Maintains an awareness of current promotions.
• Is knowledgeable of SKUs as to ensure accuracy of ringing up items.
• Understands the RE-stores pricing system and effectively handles various pricing conflicts.
• Closely follows RE-store price changes.
• Adheres to RE-store protocol for handling sold items that are not taken at the time of purchase
• by completing in full the "Sold" forms and explaining the RE-store holding and pick‑up
• guidelines.
• Creates signage for store product.
• Is responsible for re‑stocking sales floor.
• Participates in inventory.
• Makes safety a priority.
• Operates forklift and pallet jack as needed.
• Assists in maintaining the cleanliness of store.
• Provides volunteers with meaningful volunteer experience.
• Assists other staff members when needed.
• Able to work a flexible schedule in support of store hours.
• Maintain a professional appearance (in uniform).
• Perform store upkeep duties as needed: sweeping, mopping, vacuuming, wiping shelves,
• restrooms, and dusting.
• Occasionally assisting donors: greet, receive, and provide donation receipt.
• Communicates our mission and values effectively
• Performs other duties as directed

• Construction and retail sale experience
• Able to provide exceptional customer service
• Able to handle customer complaints in a professional manner
• Bi‑lingual Spanish and English preferred
• Able to work in fast paced environment
• Ability to stand for long periods of time
• Experience with merchandising items
• Must be able to lift 75 pounds frequently
• Communicate effectively, both written and oral
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers,
• common fractions and decimals
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral,
• or diagram form. Ability to deal with problems involving several concrete variables in
• standardized situations.
• Ability to work with little supervision

While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger,
handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel,
crouch or crawl; talk or hear; taste or smell. The employee must have ability to lift and/or move up to 75
pounds on a regular basis.

While performing the duties of this job, the employee may be exposed to weather conditions prevalent
at the time.