Bilingual​/Spanish Store Lead

Bilingual/Spanish Total Store Lead – Victra (Verizon Authorized Retailer)

Victra – Verizon Authorized Retailer is an Exclusive Retailer for Total by Verizon. As a Total Store Leader, you create an environment that high performers want to be a part of and guests can’t wait to do business with. You will train, develop, and inspire your team to success, motivating them to give the best service to every guest.

• Train, coach and develop sales team on all aspects of sales including techniques, products, promotions, procedures, and guest experience.
• Embrace change and adapt sales strategies as the business changes.
• Encourage and motivate sales team to meet or exceed sales quotas and individual income goals.
• Meet and exceed personal goals by driving creative selling strategies for the store.
• Provide effective performance feedback to all team members and set time frames for achievement.
• Commit to following up on those expectations and maintaining accountability.
• Use various customer outreach methods, such as outside sales events, to increase store traffic and sales.
• Ensure availability and protection of merchandise by maintaining inventory levels.
• Perform daily and monthly inventory counts as directed.
• Adhere to advertising, sales promotion, and display plans directed by Victra and Total by Verizon.
• Maintain a premiere store environment welcoming for all guests.
• Secure merchandise and protect employees by adhering to security standards.
• Schedule team members to maintain appropriate shift coverage based on business needs.
• Manage all escalated customer service issues with professionalism.
• Execute daily operational procedures with excellence.
• Lead with effective communication through written and verbal communication.
• Enforce Victra policies and procedures promptly and efficiently.
• Use training tools provided to further your career and personal development.
• Create a fun and engaging environment that promotes creativity and innovation.
• Perform other duties as required.

Base rate of $15.50 per hour with uncapped earning potential through commission and the opportunity to earn a monthly Store Leader bonus. Paid training is included and the average total compensation is approximately $50,000 per year.

• High School diploma.
• 3‑5 years of experience in a retail sales environment.
• 2 years in a leadership/supervisory role.
• Excellent interpersonal skills.
• Basic interview and staffing knowledge.
• Demonstrated history of high retail sales performance.
• Basic math skills.
• Proficiency with Microsoft Office.

Ability to lift up to 10 pounds.

All Total Store Leaders must complete a 4‑day New Hire University (NHU) training program within two weeks of their official start date, and a 3‑day Store Leader University (SLU) training within 30 days of completing NHU. Various online and computer‑based training will also be required throughout employment. Overnights may be needed at the company's expense.

Full‑time; non‑exempt.

Mid‑Senior level

Full‑time

Sales and Business Development

Telecommunications

We’re proud to be an equal‑opportunity employer and celebrate our employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability or Veteran status.

This job description is not intended to be a comprehensive list of all duties, responsibilities, and skills required of the position and the duties, responsibilities and skills required may change without notice.