Supervisor F&B II

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things crafted to last. We are part of the Tapestry portfolio—a global house of brands committed to stretching what is possible and to equity, inclusion, and diversity.

Supervisor – Food & Beverage

The Lead Supervisor supports the store leadership team in delivering exceptional guest experience, driving sales, and maintaining operational excellence in all roles. This role is a key part of the store's leadership structure and helps coach and develop team members in alignment with district priorities and Coach values.

• Guests
  
  Experience:
  
  Lead by example in delivering outstanding service and building lasting guest relationships.
• Sales Leadership:
  Support daily sales goals, motivate team performance, and drive key selling behaviors.
• Team
  
  Coaching:
  
  Provide real-time feedback, training, and support to associates to elevate their beverage craft, selling, and service skills.
• Operations:
  Assist with opening/closing procedures, ordering and inventory management, food safety, and maintaining visual merchandising standards.
• Problem Solving:
  Address customer concerns and operational issues with professionalism and urgency.
• Brand Ambassador:
  Uphold Coach's brand values and ensure a consistent luxury experience; act as an ambassador in the local market/mall.

• 1–2 years of experience in retail or food service management or retail.
• At least 6 months to 1 year in a position that required constant interaction with customers.
• At least 6 months to 1 year of experience delegating tasks to other employees and/or coordinating the tasks of multiple employees.
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling, and store safety and security.
• Available to work flexible hours that may include early mornings, evenings, weekends, and holidays.

• Ability to direct the work of others.
• Ability to learn quickly.
• Proven ability to develop talent.
• Effective client service skills.
• Ability to stand for extended periods.
• Can lift and carry items up to 25 lbs.
• Proven organizational skills.
• Proven ability to work with food & beverage operating systems.
• Strong interpersonal skills.
• Work as part of a team and build relationships.

$18.00 – $22.00 Hourly

* Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance, disability insurance, eligibility for a 401(k) savings plan, and paid time off for wellness needs and vacations. For additional information about our benefits, .

Eligible employees will be able to receive discounts on certain products and incentive compensation.

• Courage
  :
  Doesn't hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity
  :
  Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings.
• Customer Focus
  :
  Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity
  :
  Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have…