Mobile Associate, Store in Store | Bilingual - Retail Sales

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaching.

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.

Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They identify customer needs and educate, demonstrate, and recommend solutions. They strive to exceed performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality-of-sale metrics.

• Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding tools to help customers self-serve and use the T-Mobile app; deepen relationships and ensure satisfaction.
• Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and Hub updates to stay customer-ready. Partner with nearby stores to onboard customers. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures. Carry keys to kiosk cabinets, lock/secure kiosk and assets, and report lost keys or assets to management.
• Customer-obsessed: be passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; retail environment preferred.

• Customer Satisfaction:
  Passionate customer advocate, balanced focus on customer experience and performance goals. (Required)
• Team Building:
  Willingness to work with peers and leaders, share best practices, and serve customers. (Required)
• Retail Sales:
  Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

DOT Regulated Position:
No

Safety Sensitive Position:
No

Hourly Base Pay: $19.00, plus $5.00 per hour training pay.

Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completion, Mobile Associates promote to the Mobile Expert role and become eligible for an annual incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.

Benefits include medical, dental and vision insurance; flexible spending account; 401(k); employee stock grants and purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family building benefits; back-up care; childcare subsidy; tuition assistance and coaching; disability and life insurance options; voluntary AD&D, accident, disability, and long-term care coverage. Discounts on mobile service and home internet, pet insurance, and commuter/transit programs.

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Never stop growing. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning employment are made without regard to protected characteristics. Reasonable accommodation requests can be made by emailing Applic or calling