Front End Supervisor

Position Title:

Front End Supervisor

Department:
Sales

Supervisor:
Branch Manager

FLSA:
Non-exempt

Position Summary:

Supervises Cashiers, Front-End Loaders, Checkers and U-Boat Retrieval.

Essential Functions:

* Supervises, trains and evaluates cashiers, front-end loaders, checkers and U-boat retrieval.

* Ensures friendly, efficient and professional customer service.

* Ensures compliance with established sales and security policies and procedures.

* Investigates and resolves customer complaints in a timely and professional manner.

* Assists customers with product location and detailed information when needed.

* Plan and prepare work schedules to include lunch and vacation.

* Performs cashier "check-outs" and operates register, when needed.

* Performs Supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. invoicing and cancels transactions.

* Assists checkers in comparing customer receipts to items on cart to avoid losses.

* Efficiently uses industry specific software to resolve customer inquiries, price checks, inventory queries and price discrepancies

Other Responsibilities:

* Performs other work-related duties as required and assigned.

Education, Experience and

Skills Required:

* Bachelor's Degree, OR

* High School Diploma of GED with at least 4 years experience in customer service or related field, OR

* Any appropriate combination of education and experience.

* Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.

* Ability to effectively present information and respond to questions from managers, clients, and general public

* Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.

* Effective oral and written communication skills.

* High level of interpersonal skills to handle sensitive situations.

* Commitment to company values and strong customer orientation.

* Computer Literacy

Physical Requirements:

* Lift/Carry Abilities (measured for maximum or average load)

* Lift - 50 lbs

* Carry strength (50' or less) - 50 lbs

* Frequent lift/carry (> 12x/hour) - 50 lbs

* Constant lift/carry (> 30x/hr) - 20 lbs

* Physical Aptitudes (rated based on level of skill involved)

* Agility/dynamic balance 80-119%

* Finger dexterity - 80-100%

* Manual dexterity - 80 - 100%

* Posture Tolerance (rated based on frequency or time involved)

* Stand/walk - constantly

* Reach above shoulder level - occasionally

* Twist/turn head - occasionally

* Bend over/stoop - occasionally

* Climb steps/ladder - occasionally

* Kneel/squat - occasionally

Work Environment:

* For the most part the ambient will be room temperature, due to proximity of work-station to the exit doors, room temperature may change according to the season and the level of activity at the store.