Retail​/Resale Assistant Manager

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Employee discounts
• Health insurance
• Paid time off

We are looking for seasoned resale professionals & buyers who have worked specifically in the secondhand resale clothing industry. By that, we do not mean just regular retail. High-volume retail or other leadership experience is helpful. Previous experience with another second hand resale store is strongly preferred. We seek motivated individuals with a long‑term interest in sustainable fashion.

AS SECOND HAND RESALE IS A DIFFERENT ANIMAL, PREVIOUS EXPERIENCE IS PREFERRED for assistant manager candidates. By that, we mean being an employee of a secondhand resale store such as those listed below. Having sold or shopped in one does not qualify.

• Uptown Cheapskate
• Buffalo Exchange
• Crossroads Trading
• Pavement
• Plato's Closet
• Style Encore
• Clothes Mentor
• Kid-to-Kid
• Once Upon a Child
• Local stores with similar business models.

Assistant store managers will assist owners with the operation of a profitable store that is focused on exceptional customer service that exceeds expectations. Responsible for all aspects of managing a single store including hiring/scheduling, developing and managing a team focused on the customer and assisting with buying product. Assist with the oversight of day‑to‑day store operations to achieve sales and profitability goals, customer acquisition and customer retention.

Accountable for inventory quality control, budgeting, including labor cost and operational expenses. This is a hands‑on, led by example position.

• Team Development – identifying, recruiting and properly staffing the store to ensure customer needs are exceeded while scheduling to maintain labor budget goals. Total labor goal below 20% of net sales. Evaluate employee performance and identify hiring and training needs.
• Coaching, training and motivating team members to achieve higher performance and interaction with all customers.
• Demonstrate high values and service by leading by example on the sales floor.
• Schedule regular meetings with team members to keep abreast with additional training, changing conditions and current fashion trends.
• Sales and results driven.
• Develop and execute strategies to drive customer traffic, customer buys and customer sales.
• Adhere to company guidelines keeping COGS (cost of goods) in balance and minimizing the potential for loss.
• Maintain a fresh and visually enticing store that is clean and well organized at a level exceeding the competition and above customer expectations.
• Monitor and maintain store inventory.
• Handle complaints from customers.

• Strong demonstration of current fashion trends for core customer.
• Strong coaching/leadership, customer service and selling skills with a take‑charge mentality.
• Ability to work a flexible schedule, including weekends, holidays and consisting of 42‑45 hours per week.
• Strong verbal and written skills.
• Demonstration of management skills and the go‑to source for the team for creative solutions for all challenges encountered.
• Outwardly display a high level of energy without need for motivation.
• Desire to have a career and grow with the company.
• Amazing organizational and multitasking abilities.