Retail Sales Associate

Compensation

$14.00 to $18.00 per hour

Commission structure that pays you for every transaction you process. Our retail sales associates can earn up to 8% on transactions, which could average an additional $1.90 per hour on top of your hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available on the second day of employment. Employees may withdraw up to 50% of the wages earned up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation:
  One week of paid vacation after six months of full‑time service; an additional week after one year; two weeks on each anniversary thereafter (up to 120 hours after five years).
• Sick/Personal: 8 hours after six months; 16 hours each anniversary thereafter (up to 24 hours after five years).
• Employee discounts available from the first day of active employment.
• Tuition reimbursement with First Cash Education up to $2,000 per year for full‑time employees who meet program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in the First Cash 401k program after six months of employment.
• First Cash Pet Insurance program available.

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both the lending and retail sides of the business. The associate greets, engages, and interacts with customers to process sales, loans, and other transactions, and assists with customer inquiries and problem resolution.

The role involves a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and displays merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes assigned training.
• Other related duties as assigned.

• Willing and able to lift or carry up to 50 pounds.
• Willing and able to perform duties requiring standing, stooping, walking, climbing, pushing, pulling, and lifting for extended periods.
• Ability to work with firearms and obtain firearms certification.
• May be asked to assist customers outside the building or retrieve products from exterior storage.
• Minimum age 18 years.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Proficient basic math skills.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Willingness to work a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2‑8% commission based on the gross profit of their personal performance. Detailed information will be provided during the interview process.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

First Cash will provide reasonable accommodations for qualified individuals with disabilities.