Casual Sales Ambassador - Domain

Sales Ambassadors at Lush are experts in product and brand knowledge, and provide exceptional customer consultations and product demonstrations. They cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more.

We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether it is providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper.

For our Sales Ambassadors, it is not just about selling soap – it is about making a positive impact on the world, one bar at a time!

Casual Sales Ambassador

4–19 hours

• Sales and Customer
  
  Experience:
  
  Drive sales by utilizing the Store Force dashboard, seeking feedback, and exceeding sales goals. Take ownership of results and grow your contribution to the store’s overall sales.
• Customer
  
  Experience:
  
  Consistently deliver a world‑class experience to every customer. Connect with customers and identify their needs by listening attentively and asking open‑ended questions. Demonstrate product benefits and create moments that leave the world lusher.
• Building the Brand:Educate customers on Lush values such as anti‑animal testing, freshness, ethics, vegetarian ingredients, handmade products, and naked packaging. Share these values in the shop and through community engagement, hosting store parties and other initiatives to attract traffic.
• Product Passion:Continuously deepen product knowledge, stay up‑to‑date on ingredients and benefits, and confidently recommend products for every customer’s needs.

• Development:Use Lush resources to develop sales techniques and product knowledge, support team growth, and increase sales. Take ownership of learning, assess performance, and seek feedback and opportunities for improvement.
• Diversity, Equity, Inclusion, and Belonging:Encourage open communication, listen to team perspectives, promote teamwork, and recognize each employee’s contributions.

• Time and Attendance:Punctuality, reliability, and presence oritize wellbeing, take breaks when needed, and stay updated on company news.
• Visuals and Merchandising:Maintain a clean, organized, and visually appealing store to enhance the shopping experience and drive sales.
• Stock and Inventory:Apply visual merchandising guidelines to adjust displays in real time based on sales data.
• Policies and Procedures:Adhere to company standards for opening/closing, product integrity, respectful workplace, and health and safety.

• Excellent customer service skills
• Flexibility to adapt to changing situations and priorities in a fast‑paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
• NOTE:
  
  Candidates under the age of 18 who are selected will be employed on a contract basis through the Lush Youth Employment Program, in line with local employment and labour regulations.

• Experience with consultation‑based customer service models
• Strong problem‑solving skills to address issues that arise in day‑to‑day operations
• Experience working in a team environment
• Experience working in skincare or cosmetics
• Experience in cross‑cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Domain Pay: $15 USD – $15 USD

Lush Handmade Cosmetics participates in E‑Verify in certain U.S. states including AL, GA, NC, SC, FL, AZ, UT, TN and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the United States.

Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil‑Waututh, as well as on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.

Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada:
Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff, are guests on this land and, as we act to repair past harm, we do it together in alliance with Indigenous People everywhere, including staff, customers and leadership from organizations and communities we work with.