Merchandising Lead

Position Summary

Provides member service by acknowledging the member and identifying member needs, providing guidance and support to members regarding self‑service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company's products and services. Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance to associates on member service approaches and techniques.

Ensures member complaints and issues are resolved according to company guidelines, ensures compliance with company policies and procedures, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility, organizes and maintains the sales floor using equipment, merchandising, and completing paperwork logs and other required documentation.

Maintains the safety of the facility according to company policies and procedures, conducts safety sweeps, follows procedures for forklift spotting and handling, and disposes of hazardous materials following company steel standard guidelines while reporting unsafe situations to management. Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by handling claims and returns, zoning the area, stocking, arranging and organizing merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise according to company policies, identifying shrink and damages, and securing fragile and high‑shrink merchandise.

Monitors food and merchandise quality, ensures product rotation, code dating, product recalls, and sanitation standards are followed, and performs merchandising area categories, stocking, zoning, and cleaning of all departments. Oversees the picking and staging of club pick‑up orders throughout the day, ensuring products are selected and staged according to company policy and procedures. Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities.

Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices, implementing related action plans, and assisting management with correcting ethical and compliance issues and problems. Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved, and modeling and helping others adapt to change or new challenges.

Acts with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling Walmart values, holding oneself and others accountable, supporting Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world, and acting in a selfless, humble, honest, fair, and transparent manner. Serves our customers and members, delivers results while putting the customer first, makes decisions based on reliable information, balances short‑ and long‑term priorities, and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.

Strives for excellence by displaying curiosity, learning, taking calculated risks, demonstrating courage and resilience, driving continuous improvements, and embracing new technologies and skills while supporting others…