Retail Associate

Overview

Welcome guests with warmth, professionalism, and genuine hospitality. Provide personalized product recommendations based on guest needs and preferences. Develop strong knowledge of retail merchandise, spa products, wellness offerings, apparel, and resort-branded items. Assist guests with purchases, exchanges, and special orders. Accurately process transactions through the point-of-sale system. Maintain attractive product displays and merchandising standards. Monitor inventory levels and assist with stock replenishment and inventory counts.

Ensure the boutique remains clean, organized, and visually appealing at all times. Support promotional events, seasonal merchandising initiatives, and retail sales goals. Collaborate with spa, guest services, and resort teams to enhance the overall guest experience. Follow all cash handling, security, and operational procedures. Stay informed about new products, trends, and resort offerings.

• Welcome guests with warmth, professionalism, and genuine hospitality.
• Provide personalized product recommendations based on guest needs and preferences.
• Develop strong knowledge of retail merchandise, spa products, wellness offerings, apparel, and resort-branded items.
• Assist guests with purchases, exchanges, and special orders.
• Accurately process transactions through the point-of-sale system.
• Maintain attractive product displays and merchandising standards.
• Monitor inventory levels and assist with stock replenishment and inventory counts.
• Ensure the boutique remains clean, organized, and visually appealing at all times.
• Support promotional events, seasonal merchandising initiatives, and retail sales goals.
• Collaborate with spa, guest services, and resort teams to enhance the overall guest experience.
• Follow all cash handling, security, and operational procedures.
• Stay informed about new products, trends, and resort offerings.

• Previous retail, hospitality, spa, or luxury service experience preferred.
• Passion for wellness, beauty, lifestyle, or luxury products.
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor consistent with a luxury resort environment.
• Ability to build rapport and create meaningful guest interactions.
• Strong attention to detail and organizational skills.
• Comfortable working independently and as part of a team.
• Basic computer and point-of-sale system experience preferred.
• Ability to stand for extended periods and lift up to 25 pounds.

• You naturally connect with people and enjoy creating memorable experiences.
• You are proactive, attentive, and detail-oriented.
• You take pride in maintaining a beautiful retail environment.
• You are motivated to achieve sales goals while prioritizing guest satisfaction.
• You represent the resort's commitment to casual luxury, wellness, and personalized service.

• Competitive pay
• Resort and spa discounts
• Employee wellness benefits
• Paid time off
• 401(k) with company match
• Professional development opportunities
• Employee recognition programs
• A supportive and engaging resort culture

If you are passionate about luxury hospitality, wellness, and delivering exceptional guest experiences, we invite you to become part of our team and help create unforgettable moments for every guest who visits our resort. Lake Austin Spa Resort is committed to providing an exceptional luxury wellness experience for every guest. Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer.