Tennis Shop Attendant

Job Description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs.

Our clubs offer first‑class amenities, including championship golf courses, modern work spaces, handcrafted cuisine, resort‑style pools, state‑of‑the‑art racquet facilities, fitness centers, and much more.

The Tennis Shop Attendant is responsible for supporting the tennis experience for members and guests by promoting the game and the club’s offerings. Responsibilities include delivering exceptional customer service, assisting members with merchandise selections, maintaining shop inventory, placing orders, and supporting overall shop operations.

• Reports to the Manager Tennis Shop or Head Tennis Professional

• Process transactions at the register and check in tennis players before play. Adhere to cash handling procedures.
• Respond to inquiries about lessons and court reservations in person and over the phone, maintaining a calm and professional demeanor.
• Assist members and guests with changes and last‑minute requests.
• Keep the tennis shop organized, clean, and stocked; assist with merchandising and oversee tennis operations and staff.
• Perform closing business functions according to club guidelines.
• Maintain orderly work areas, organize the entry area, and clean up trash/debris.
• Handle inventory controls: check in merchandise, organize storage, maintain appropriate stock levels, and follow up on special orders.
• Process returned merchandise and issue proper credits.
• Process daily invoices, ensuring accurate coding and scanning to the Accounting Team.
• Maintain accurate tennis member information, including updates to the Buyers Club Plan Database and stringing records.
• Actively promote tennis and the club while maintaining professionalism and service excellence.

• Assist others as needed and take on additional tasks assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and commitment to excellence.
• Follow safe working practices and encourage others to do the same.
• Take initiative in personal and professional growth and maintain required certifications.
• Address and resolve challenges using available resources, working with regional and corporate teams.
• Attend daily briefings and actively engage in required activities.

• High school diploma or equivalent.
• Minimum of 1 year of experience in a customer‑facing role, preferably in retail or sports, with strong interpersonal and communication skills.

• Familiarity with tennis equipment, apparel, and accessories.
• Previous experience in sales or retail operations, including merchandising, inventory management, and point‑of‑sale systems.
• Proven ability to manage inventory, place orders, and maintain a well‑organized shop environment.

• Frequent sitting, standing, walking, and driving.
• Occasional exposure to temperature changes, dust, fumes, or gases.
• Squatting, kneeling, reaching, grasping, twisting, and bending.
• Ability to lift, carry, push, or pull up to 100 lbs. on occasion.
• Speaking, hearing, and seeing.

• Merchandise (5–30 lbs.)
• Racquets (1–2 lbs.)
• Computer, tablet, phone, etc.

• Adherence to attendance requirements as outlined in the weekly schedule.
• Flexibility to work additional hours as needed.
• Availability to work on weekends and/or holidays as required.

• Medical, dental, and vision coverage
• Life insurance
• Short‑term and long‑term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part‑time team members)

Invited is an Equal Employment Opportunity Employer.

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.