Loss Prevention and Store Systems Manager

Description

Who we are: Go! Retail Group is based in Austin, Texas, a national specialty retailer operating hundreds of name-brand stores across the country, including Go! Toys and Toys”R”Us, Attic Salt, Wonder World and more. We also run a very successful e-commerce business. Fun Fact:
We are the leading retailer of calendars, games and toys products in shopping centers nationwide. Want to know more? Visit
We are an established retailer organization with a passion for innovation, operations, and community – and we still get excited about what’s next.

Our Values: We are a family-owned business and believe in operating responsibly and with heart. Our values are the foundation of everything we do.

• Innovate and collaborate: We never want to stop dreaming and bringing ideas to life as a team.
• Integrity and transparency
  :
  How we show up in everything we do matters to us.
• Community: We take pride in being a supportive and flexible employer, building deep relationships with our partners, and have a positive impact on our diverse communities and ecosystems.
• Fun: At the core, Go! Retail Group is about bringing joy to our customers. The process to get there should be fun and challenging.

• Review and analyze daily and weekly exception reporting to address issues in the stores.
• Research all cash and credit refunds which exceed sales and address.
• Follow up on all manual discounting utilizing daily reports. Include all coupon discounts.
• Investigate cash variances and deposit compliance issues. Partner with store team to resolve to completion.
• Review Operators with outstanding ACH. Partner with accounting on communication of problems.
• Identify and follow up on stores with daily sales less than $100.
• Utilize margin reporting to identify potential problems in the field.
• Develop working knowledge of operator, store, SRV and SOP manuals.
• Provide and program all cameras for employee stores. Audit weekly and partner with store systems to ensure all are online.
• Audit all cameras weekly in New Braunfels distribution center and Austin warehouse for functionality.
• Purchase, program and send safes and lock boxes to all employee stores. Address broken equipment.
• Oversee the safety program and facilitate all meetings.
• Participate in all store training webinars to teach processes and communicate LP expectations.
• Escalate all issues to SR Director of Retail Operations and make decisions to address and resolve with urgency.
• Investigate and interview all asset protection issues. Partner with HR and Director Operations on corrective action up to and including termination.
• Supervise Store Systems team and actively partner on ongoing projects and new initiatives.
• Actively involved in time fraud investigations.
• Work communication log daily for actions to support the stores.
• Cross train in all operational functions.

• Positive attitude
• Team work-oriented
• Ability to Multi task.
• Skilled in LP analysis to reduce loss.
• Basic knowledge of store systems.
• Interviewing skills
• Strong written and verbal communication.
• Demonstrate computer skills, including comfort with Microsoft office & Excel proficiency
• Ability to accomplish tasks in the most timely and efficient manner
• Multi-tasking, problem solving and organizational skills
• Openness to receiving frequent feedback and incorporating it into daily work
• Some weekend work required during season

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• - The employee must occasionally lift and/or move up to 35 pounds.
• - Specific vision abilities required by this job include close vision, distance vision and peripheral vision.
• - While performing the duties of this job, the employee is regularly required to talk and hear.
• - The employee is frequently required to use hands to finger, handle, or feel.
• - The employee is required to stand; walk; reach with hands and arms.

The work environment characteristics described here are representative of…