Sr Service Manager

Job Details

Location:

161 - The Shops at Tech Ridge Shopping Center - Austin, TX 78753

Work where you can shop! We are looking for individuals with a passion for fashion who can give our customers an exceptional in-store customer experience that encourages them to return.

As a member of the management team, the Sr. Service Manager ensures that the team delivers excellent customer service while demonstrating a high degree of professionalism. The Sr. Service Manager is a role model who leads by example.

• Assist the Store Manager with managing the sales floor.
• Maintain visual standards.
• Perform opening and closing routines, including opening and closing of store and registers, execution of deposits, and receipt of shipment.
• Assist in developing associates at all levels.
• Assist in building a team that works well together based on the needs of the store.
• Follow and execute the direction and goals for the day/shift when associates arrive to work.
• Incorporate Loss Prevention and Safety messages into daily operations.

• Minimum of 6 months of management experience in retail or non‑retail.
• Retail experience is a plus.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to train, direct others, and develop associates at all levels.
• Good organizational skills with attention to detail.
• Ability to read and interpret floor plans, safety rules, operating and maintenance instructions.
• Ability to perform cash register functions.
• Ability to adjust priorities and manage time wisely in a fast‑paced environment.
• Ability to work a full‑time schedule including nights, weekends, and holidays as required.
• Ability to move, handle, and lift store merchandise.
• Stylish with a love of fashion.

• Medical, Dental and Vision Plan
• Employee Assistance Program
• Life Insurance
• Employee Discount
• Paid Time Off
• 401(k) Plan with company match
• Referral Program
• Monthly Bonus Potential