Sales and Service Specialist

Sales and Service Specialist

Job

City:
Austin, Texas, United States

Department:
General Management

Employee Type:
Permanent Full Time

Seniority Level: Associate

ABOUT DECCO: DECCO, a UPL company is the global leader in providing postharvest solutions to reduce food waste and enhance the freshness of fresh fruits and vegetables all along the food supply chain. DECCO delivers value everyday to packers, shippers, supermarkets and consumers with customized coating, decay control, sanitization and disinfection products, application technology, on-site service and almost 90 years of postharvest expertise.

Our 200+ dedicated DECCO employees operate in over 40 countries.

Our purpose is to enable more and better Fresh Food for the world.
More. Beautiful. Fresh

The Sales and Service Specialist is a member of both the commercial and field service staff. The Sales and Service Specialist will report to the Regional Sales Manager to increase sales at existing accounts in addition to identifying new products, services, markets, and customers to pursue. This position will service accounts to keep equipment operational through repair and maintenance along with installation of new systems as needed.

Regular interactions with customers, prospects, vendors, and co-workers to provide required service and communication aimed to support ongoing and new business. The primary focus will be within Southeast US.

• Sales/Growth Initiatives: Develop short and long-term strategies to sustain ongoing business and hit targets for expected growth. Execute coordinated plans and deliver on targeted growth. Handle all commodities from vegetables, apples, stone fruit, citrus and melons. Handle all commodities from vegetables, apples, stone fruit, citrus and melons
• Account Management: Interface with account managers and other key personnel at customer locations to ensure product and service satisfaction. Provide feedback to Decco managers and others to keep team informed of field activities. Maintain proper inventories to facilitate Decco treatments at customer locations.
• Forecasting: Provide forecast by customer and product for ongoing and new business. Must be completed monthly and updated as market shifts occur.
• Commercial/Operational Excellence: Deliver optimum performance on financial and operational metrics such as contribution margin, structural costs, product performance, and equipment functionality. Ensure highest level of customer satisfaction.
• Portfolio & Processing Knowledge: Become an expert on the product portfolio and services offered by Decco. Must develop a strong understanding of the treatment and handling of commodities during postharvest phase.
• Equipment Design/Fabrication: Able to design, construct, maintain, and operate product mixing, handling, and application equipment.
• Problem Solving: Demonstrate ability to diagnosis and troubleshoot pumps, motors, control cabinets, and other types of machinery to return to proper working order. Ability to work through various situations to achieve desired results by working with team members, supervisors, and customers.
• Professional Deliverables: Construct documents for presenting to customers, industry personnel, and intercompany partners and leaders. Able to present in a professional manner to individuals or groups. Maintain accurate and detailed records of all sales and service activities for reporting purposes.

• Minimum 2 years of experience in repair, maintenance, and operation of machinery
• Computer skills:
  Word, Excel, PowerPoint, and other MS Office programs
• Hand and power tool skills
• Excellent communication and interpersonal skills
• Experience in building and maintaining customer relationships
• Valid driver’s license

• Business-to-Business sales experience
• Knowledge of fruit and vegetable postharvest handling practices
• Prior experience in making business presentations
• Knowledge of operating pumping and mixing equipment
• Metal welding and cutting experience

Heavy lifting and moving required, ability to complete 90% of job duties while standing, both indoors and outdoors. Long periods of driving.

Preferably Central Texas

Approximately 10%. Mainly day trips within assigned territory, with occasional overnight stays and visits to other Regions of US as needed to accomplish goals of the annual plan.

CUSTOMER FOCUS: Ability to building strong customer relationships and delivering customer-centric solutions
RESULTS ORIENTATION: Consistently achieving results, even under tough circumstances. Demonstrates a sense of urgency to meet goals. Pushes the team forward with positive energy for goal accomplishment.
STRATEGIC MINDSET: Seeing ahead to future possibilities and translating them to breakthrough strategy

We are one team, for maximum impact. One team with shared goals. We all play for the team and no one plays against the team. We have a laser-like focus on what our customers…