ITSM ISR

Overview

At Solar Winds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others.

We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join Solar Winds and grow with us!

Responsibilities:

• Execute activities for prospecting, lead generation, and selling ITSM Service Desk and Help Desk solutions to net new customers at Solar Winds as well as cross selling into existing Solar Winds base.
• Engage directly with IT decision makers from a variety of organizations and locations.
• Use a consultative approach to make warm calls and manage warm, inbound sales leads for product evaluation requests, customers who have downloaded trial versions of our products, and/or customers who have additional IT product needs.
• Partner with sales engineering to conduct technical and non-technical online web product demonstrations.
• Identify the best platform fit for the customer and cross-sell opportunities, while building and maintaining customer rapport.
• Strategically identify renewal, new business, channel partnership, and local market opportunities.
• Provide superior customer service when assisting potential customers during their evaluation process. Create quotes and new customer accounts, coordinate with channel partners, and close sales.
• Maintain accurate customer records and activity and pipeline reports within Salesforce.

Qualifications:

• 2-3 Years of Sales Experience
• Passion for selling
• Enthusiastic and “self-starter” approach
• Demonstrable record of sales success against quota
• Ability to communicate effectively (oral and written)
• Strong interpersonal skills
• Previous experience working at a value-added reseller or distributor
• Proficiency with CRM tools, preferably Salesforce
• Proficiency with Microsoft Office (Exchange, Power Point, Excel, etc)

Solar Winds is an Equal Employment Opportunity Employer. Solar Winds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the Solar Winds Privacy Notice: