Community Solutions, Service Delivery Analyst

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

The Service Delivery Analyst is responsible for the coordination and implementation of a cohesive positive customer activation experience. The SCS‑SDA will act as the project manager on SCS sales contracts coordinating with Sales, Sales Support, Construction, Field Operations, SCS Bulk Care, BOSSB and other internal teams to ensure a smooth sales and installation process. The position solves problems, develops, and distributes account status reporting, reviews construction projects and installation timelines and works to manage all aspects of the sales and installation process.

This is a multi‑faceted role that requires versatility, attention to detail, dependability, and commitment to customer satisfaction.

• Actively and consistently supports all efforts to simplify and enhance the customer experience
• Ability to work as part of a cohesive account team, including Sales, pre and post‑sale technical teams, order management, and other teams in a demanding environment
• Ability to establish multiple, internal working relationships within various levels of the organization, and act as steering committee to identify and address issues
• Act as facilitator between sales support, construction, field operations, BOSSB, SCS Bulk Care, etc. throughout the sales/installation processes
• Participate in customer kick‑off calls and other planning sessions as it relates to sales and installation
• Key contact and liaison for the Owner post sale and throughout the activation/installation process
• Prepare daily, weekly, monthly sales status updates on assigned orders
• Knowledge and understanding of multi‑site processes
• Assist with order flow, project and order management, installations, changes, and related post‑sales functions
• Proactively manage all aspects of projects and other requests to completion.
• Ability to effectively solve problems independently; manage complex issues and escalations
• Responsible for requesting and securing Certificates of Insurance as needed and forwarding a copy to client
• Preparation of various Owner and customer communications related to contracts and services such as proposals, letters and other client correspondence
• Take initiative and think creatively and critically to identify process gaps
• Aggressively research various and multiple avenues to find resolution to an issue when one is not readily available
• Flexibility when it comes to tasks, priorities, schedule, and travel

• Ability to read, write, speak and understand English
• Ability to conduct presentation meetings with large groups and communicate effectively with customers, internal and external
• Proven track record of building strong working relationships with master agents and their partners
• Comfortable escalating within various levels of the organization
• Self‑directed with the ability to handle simultaneous tasks while working efficiently and effectively
• Effective verbal and written communication skills, including proficiency in Microsoft Office
• Ability to multitask in a role with little supervision and many demands from various business units
• Ability to use personal computer and software applications

• Bachelor's degree (B.A. or B.S.) from a four‑year college or university; or equivalent training, education and experience

• Account management experience, preferably in telecommunications industry – 3+

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well‑being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.