Account Executive

Location: Denver, Colorado |
Remote Status: Fully Remote ()

Live Person (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award‑winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named Live Person the #1 Most Innovative AI Company in the world.

As an Account Executive
, you will be a high‑performing leader within our North American Enterprise Sales organization, responsible for accelerating our growth in one of our most strategic markets. You will serve as the primary architect for large‑scale digital transformations that redefine how the United States leading brands interact with their customers. Your single most important outcome is to meet and exceed revenue growth objectives by positioning Live Person’s AI‑led value proposition to C‑level stakeholders.

Reporting to the Director, Sales
, this role sits within our Field Sales organization and is pivotal to our expansion within the US market.

• Formulate and execute a comprehensive go‑to‑market territory strategy to identify and qualify high‑value opportunities within your target list.
• Continuously build and maintain a robust sales pipeline, leveraging a variety of prospecting methods to ensure long‑term revenue predictability.
• Drive the end‑to‑end sales process for complex, transformational technology deals, ensuring a consistent track record of meeting and exceeding annual quotas.

• Target and engage key decision‑makers across Sales, Marketing, IT, and Contact Centers to position Live Person as a strategic partner.
• Present high‑impact business cases to C‑level prospects, utilizing ROI analysis and data‑led insights to articulate the value of Conversational AI.
• Master the MEDDPICC qualification framework to ensure rigorous deal management and accurate monthly/quarterly forecasting.

• Act as the "CEO of your territory," orchestrating internal resources including Inside Sales, Solution Consultants, Legal, Marketing, and Professional Services to deliver seamless customer experiences.
• Collaborate with the Product and Success teams to ensure the "voice of the customer" is reflected in our roadmap.

• 6+ years of professional sales experience, with at least 4+ years specifically managing large, complex enterprise software sales.
• Proven track record of success in SaaS, BPO, CX and CCaaS platforms, or online marketing sales environments.
• Extensive experience in Strategic Value‑Based Selling, including buyer group identification and complex business case definition.
• Bachelor's Degree of equivalent.

• Deep understanding of transformational technology and the ability to "nerd out" about AI applications and data‑led decision‑making.
• Operational excellence in managing long sales cycles, with a disciplined approach to CRM hygiene and pipeline management.
• Familiarity with the digital transformation landscape in the US, including local consumer behaviors and enterprise procurement processes.

• Growth Mindset:
  You are curious, embrace coaching, and view feedback or failure as a mandatory fuel for growth.
• Entrepreneurial Spirit:
  You are a self‑starter who thrives in fast‑paced, dynamic environments and can inspire passion in others.
• Customer‑Obsessed:
  You deliver excellence in service and are committed to fostering a collaborative team environment to achieve the best results for the client.

The base salary range for this role will be between $110,000 to $140,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.

• Medical,…