Inside Sales Representative

Description

Join our winning team, recently honored on Forbes’ list of America’s Best Startup Employers for 2025! The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in‑home care providers.

We do this by providing older adults the ability to easily review, choose, and access affordable quality in‑home helpers. The Helper Bees mission is to help people stay home longer through data‑driven services that transform both the payer and the care‑recipient experience.

• Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
• Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.
• Bee the teammate you want to work with - We work as a team, help each other and encourage each other
• Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.
• Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.

As an Outbound Sales Representative
, you will be responsible for customer conversion; initiating customer outreach and lead/referral opt‑ins, and facilitating initial set up/onboarding of new customers. In addition, you will act as the primary point of contact for churn escalations to re‑engage customers, as applicable.

• None

• Conduct Outbound Calls:
  Proactively reach out to senior adults via phone to introduce and promote our products and services.
• Build Relationships:
  Develop and maintain positive relationships with potential customers by understanding their needs, preferences, and concerns.
• Product Knowledge:
  Stay well‑informed about our products and services to effectively communicate its benefits and features to senior adults.
• Customer
  
  Education:
  
  Educate senior adults and their families about the benefits offered. Guide members through THB’s marketplace platform to ensure they understand how to purchase products and services that meet their needs.
• Customer Engagement:
  Listen attentively to customers, address their questions, and provide accurate information to help them make informed decisions.
• Sales Targets:
  Meet and exceed weekly and monthly sales targets by effectively converting leads into customers.
• Follow‑Up:
  Conduct timely follow‑up calls to ensure customer satisfaction and address any post‑sale queries or issues.
• Documentation:
  Accurately record customer interactions and sales activities in the CRM system.
• Team
  
  Collaboration:
  
  Work closely with the sales team and other departments to share insights and improve sales strategies.
• Other duties as assigned/necessary

• Opt in rate:
  Maintain target opt in rate based on specific product
• Turn Around Time (TAT):
  Maintain TAT within SLA’s
• Work In Progress (WIP):
  Converted within 14 days

Outbound Calls:
Minimum of 40 outbound calls per day

• Ability to thrive in a fast paced environment
• Ability to handle objections and solve problems effectively.
• Ability to engage customers with clear, concise, and compelling communication, effectively explaining product details in an easily understandable manner.
• Comfort and adaptability when working with technology and learning new programs and computer systems
• Strong passion for helping others and problem‑solving
• Excellent verbal and written communication skills with the ability to connect with senior adults empathetically.
• Demonstrated patience and empathy when interacting with senior adults.
• Strong listening skills and the ability to build rapport quickly.
• Self…