Strategic Customer Success Manager

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Senti Link provides innovative identity and risk solutions, empowering institutions and individuals to transact with confidence. We’re building the future of identity verification in the United States, replacing a clunky, ineffective, and expensive status quo with solutions that are 10x faster, smarter, and more accurate.

We’ve seen tremendous traction and are growing extremely quickly. Our real‑time APIs have helped verify hundreds of millions of identities, starting with financial services and rapidly expanding into new markets. Senti Link is backed by world‑class investors including Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin.

We’ve earned recognition from Tech Crunch, CNBC, Bloomberg, Forbes, Business Insider, PYMNTS, American Banker, Lend It, and have been named to the Forbes Fintech 50 list every year since 2023. Last but not least, we’ve even made history – we were the first company to go live with eCBSV and testified before the United States House of Representatives on the future of identity.

Senti Link supports a variety of ways to work, ranging from fully remote to in‑office. We operate as a digital‑first company with strong collaboration across the U.S. and India. We maintain physical offices in Austin, San Francisco, New York City, Seattle, Los Angeles, and Chicago in the U.S., and in Gurugram (Delhi) and Bengaluru in India. If you’re located near one of these offices, we would love for you to spend time in the office regularly.

Some roles are hybrid or in‑office by design. For example, our engineering team in India works primarily from our Gurugram office.

As a Strategic Customer (Partner) Success Manager at Senti Link, you’ll provide our customers with the highest level of service and business insight. Your responsibilities include onboarding new clients and setting up business objectives with each customer.

• Own the relationships for strategic accounts across our bank, credit union, and fintech customers
• Develop an extremely in‑depth understanding of the fraud domain and Senti Link’s products
• Handle onboarding activities: dashboard training, account setup, setting initial Senti Link usage recommendations, etc.
• Meet with customers regularly after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
• Take a consultative approach – understand what fraud situations partners are dealing with and come up with potential solutions (even if they don’t include Senti Link’s own products)
• Establish business goals with each client and create a plan to achieve targets

• 7–9 years experience as an advisor, consultant, Customer Success Manager or Account Manager (bonus points for the fraud and/or identity space)
• Collaborate closely and share insights with cross‑functional teams to maintain a customer‑centric culture throughout Senti Link (Sales, Data Science, Product, Fraud Intelligence and Engineering)
• Partner with Sales during pre‑ and post‑sales
• Self‑motivated, detail‑oriented, with a big appetite for making our partners successful
• Experience with Salesforce and Salesloft is a plus
• Willingness to travel up to 15% of the time to visit clients and attend industry‑relevant conferences
• Candidates must be legally authorized to work in the United States and must live in the United States

• $180,000/year – $210,000/year + equity + benefits

• Employer‑paid group health insurance for you and your dependents
• 401(k) plan with employer match (or equivalent for non‑U.S.‑based roles)
• Flexible paid time off
• Regular company‑wide in‑person events
• Home office stipend, and more!

• Follow Through
• Deep Understanding
• Whatever It Takes
• Do Something Smart

Mid‑Senior level

Full‑time

Other