Virtual Sales Rep

Company Description

About Abb Vie

Abb Vie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about Abb Vie, please visit us at  Follow @abbvie on X, Facebook, Instagram, You Tube, Linked In and Tik Tok.

Abb Vie’s Austin based Virtual Sales operation is a professional team of virtual sales personnel that supports existing field sales, operational, and marketing initiatives utilizing a set of approved best practices, job aids, and quality metrics to build lasting relationships with Healthcare Practices across the nation.

Our team is searching for high energy, self-motivated, dynamic individuals wishing to join a team environment that values individual achievement. Candidates must be able to work in a fast-paced environment with a continued focus on utilizing phone and other channels to create, nurture, and expand relationships with healthcare professionals to achieve brand objectives.

Successful candidates will possess strong verbal communication skills, be highly organized, flexible, self-starters and have the ability to articulate value on a consistent basis in order to foster growth of an expanding customer base through positive customer interactions and lasting relationships.

• Ability to use virtual sales techniques to ensure positive results to an assigned list of healthcare professionals to offer product education, information on program/service offerings, samples, and resources while meeting and exceeding established daily and monthly call volume metrics
• Successfully complete product training and meet training expectations to service customers within the parameters of the program
• Facilitate account management skills (account planning, field resource coordination; close, support customer education and promotion need, reporting)
• Engage healthcare professionals with in-depth informational/promotional communications in accordance with policies and procedures set by the program and compliance guidelines to grow prescription volume
• Establish phone presence - commanding and engaging, ability to create rapport and grow relationships with healthcare professionals from all levels – including office staff, Medical Assistants, nurses, and doctors
• Demonstrate thorough knowledge of product and ensure clear, concise and accurate communication of product information with target audiences using appropriate clinical terminology
• Listen and respond appropriately to customer needs and questions, thereby ensuring acceptance of, or agreement with program objective
• Process customer requests related to product information, cost and savings, product samples and literature in a timely, accurate, and professional manner
• Display ability to thoroughly answer questions related to process of securing product samples and literature
• Provide information pertaining to additional sources of information regarding product and services, such as referral to websites or other appropriate resources
• Display a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions
• Project a professional and positive company image through all phone interactions
• Manage inbound and outbound call activity effectively, ensuring adequate coverage of inbound call volume when necessary
• Navigate phone conversations with approved best practices and according to compliance guidelines
• Understand systems and accurately enter all relevant information into system, including any follow up actions in accordance with policies and procedures, ensuring data integrity
• Collaborate with appropriate team members to determine necessary strategic sales approaches. Maintain the required product expertise
• Partner with Field Sales, Operations, and Marketing to further identify methods to improve effectiveness
• Meet and exceed established daily, weekly, and…