Senior Director, Life Sciences Account Partner

Job Category

Customer Success

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good- you've come to the right place.

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology - and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

The ideal candidate is a Transformation executive and strategic seller who can shape and secure our Life Sciences programs. This isn't a traditional sales role; it is a 'player-coach' position for a strategist who can command a boardroom, navigate the complexities of GxP and HIPAA environments, and convert abstract AI visions into multi-million dollar commercial mandates.

As a high‑octane problem solver, you will engineer the commercial roadmap and services propositions that accelerate tangible business outcomes. You are the strategic orchestrator of the account, possessing the organizational rigor to document complex work streams and the professional bravado to align C‑Suite stakeholders. By conducting a unified "One Salesforce" pursuit, aligning License Sales, Product, and Customer Success, you chart a clear path for how Salesforce can operate as the primary engine for our customers' digital and agentic evolution.

The Director/Senior Director Account Partner leverages their prior experience leading customer experience, digitization, or sales/service/marketing transformation programs (preferably utilizing the Salesforce platform) as an internal leader or as an external consultant. APs ideally have led multiple transformation programs where they have not only helped paint the picture of the customer's vision but have also driven execution to achieve the desired value and outcomes.

The candidate is confident, experienced, and credible in the C‑Suite, with an unwavering ability to influence action and results up, down, and across the organization.

Success will be defined by your ability to bridge the gap between a client's strategic aspirations and high‑stakes execution, resulting in bookings, program revenue, and software consumption. You will help Salesforce move beyond the role of a traditional vendor to become an indispensable strategic steward for our most complex Life Sciences accounts. Your goal is to engineer and secure large‑scale services programs that ensure customers realize the full, transformative ROI of their CRM, AI, and Data investments.

The primary measurement of success in this AP role is the orchestration and closure of high‑complexity, multi‑million dollar services pursuits.

• Lead E2E go‑to‑market motion to build 7‑ and 8‑figure proposals to accelerate customer value in partnership with cross‑functional…