Sr. Sales Services Advisor; Support & Managed Services​/AMS

Role:
Senior Sales Engineer/ Sales Services Advisor - Managed Services (AMS/Premium Support)

Location:

US Remote

Synonymous Business Title(s):
Sr. Services Advisor, Sr. Sales Services Advisor, Sr. Solutions Engineer, Senior Pre-Sales Engineer

The Senior Sales Engineer/Sales Services Advisor specializes in extended premium support and application managed services (AMS) is a quota-carrying specialist sales overlay role within Blue Yonder's Professional Services Sales organization. This position is responsible for driving bookings for Blue Yonder's CX Subscription Services (Enhanced Support & Managed Services offering) across Blue Yonder's installed base and net new customers. The role owns ultimately accountability in developing and executing a territory plan that achieves overall pipe and booking targets.

The role partners closely with Client Partners, Account Executives, Services Delivery, and Customer Success to identify, shape, and close recurring services opportunities that help customers stabilize, optimize, and continuously improve their Blue Yonder solutions post Go-Live.

This senior advisor brings deep understanding of Blue Yonder implementations, customer operational maturity, and supply chain execution challenges, and translates that insight into scalable, value-driven services offerings.

• Carry a CX Subscription booking quota focused on Enhanced Support and Application Managed Services.
• Build, manage, and forecast a qualified services pipeline across assigned territories and accounts.
• Own opportunity strategy and execution for services deals, from early identification through close.
• Ensure forecast accuracy and disciplined pipeline hygiene in Salesforce (or equivalent CRM).
• Drive bookings, recurring revenue growth, and margin-aligned deal structures.

• Act as the primary services sales lead supporting Client Partners and Account Executives on Enhanced Support and AMS opportunities.
• Lead and participate in customer discovery sessions focused on operational pain points, system adoption, stability, and performance.
• Position Enhanced Support and AMS as critical enablers of supply chain resilience, system reliability, and continuous improvement.
• Participate in customer presentations, roadmap discussions, QBRs, and executive-level conversations.

• Lead solution design for Enhanced Support and AMS offerings, aligning scope to customer maturity, complexity, and business outcomes.
• Translate Blue Yonder product usage, support trends, and operational challenges into clearly defined service scopes.
• Develop pricing models, multi-year commercial structures, and business cases aligned to Blue Yonder services margin targets.
• Own the creation and review of proposals, Statements of Work (SOWs), and services contract components.
• Partner with Legal, Finance, and Services Delivery to negotiate scope, pricing, and commercial terms and drive deals to closure.

• Collaborate with Client Partners to develop joint territory and account plans focused on expanding recurring services revenue.
• Identify whitespace opportunities across Blue Yonder's install base, including post-implementation stabilization, optimization, and transformation services.
• Proactively target accounts with high operational complexity, frequent change, or limited internal support capacity.

• Contribute to the development and execution of Blue Yonder services sales plays, messaging, and value propositions.
• Enable Client Partners and account teams on Enhanced Support and AMS positioning, differentiation, and when-to-sell signals.
• Provide structured market feedback to Services Leadership and Delivery on customer needs, adoption challenges, and competitive dynamics.
• Support standardization and scalability of services offerings across regions and customer segments.

• 8+ years of experience in enterprise software, professional services sales, or managed services sales.
• MUST have proven success in a quota-carrying role selling recurring…