Senior Sales Operations Analyst - AI Product Specialists

Role Overview

As the Senior AI Product Specialist Sales Operations Analyst, you serve as the analytical and operational cornerstone of Zendesk’s AI Product Specialist sales organization. This role uniquely blends sales operations expertise with deep technical and data manipulation skills to optimize AI product specialist workflows, drive pipeline accuracy, and empower data‑driven sales and product strategies.

• Partner with sales leadership and AI product management to develop, optimize, and execute sales and product adoption workflows that support quota attainment and customer success.
• Ensure data accuracy and integration across Salesforce CRM and other platforms; maintain clean, reliable datasets crucial for AI specialist performance and sales pipeline reporting.
• Build and sustain automation pipelines to streamline data synchronization, reporting, and sales notification systems, reducing manual workload and errors during periods of operational change.
• Strategic analytics, forecasting, and compensation management.
• Act as a liaison between Sales Operations, AI Product Specialists, Rev Ops, Data Science, Engineering, and Finance to align on sales definitions, data standards, and operational priorities.
• Monitor adherence to sales processes, compliance standards, and governance policies related to data, compensation, and operational workflows.

• 5+ years of experience blending Sales Operations and Product/AI Operations within SaaS or AI‑driven environments.
• Strong operational rigor with a passion for accuracy, data integrity, and process improvement in sales and product workflows.
• Demonstrated ability to drive cross‑functional collaboration and influence without direct authority.
• Enthusiasm for AI technologies and their role in transforming sales and customer experience.
• Highly autonomous thinker with a proactive, owner’s mentality and resilience navigating change and scale.

• Proficient in Salesforce CRM and related sales acceleration tools, including CPQ and incentive models.
• Familiarity with AI product ecosystems and integrating disparate systems is a strong plus.

• Expert at converting complex datasets into strategic insights that inform sales and product decisions.
• Effective communicator and collaborator keen on partnering across diverse teams.
• Strong organizational and project management skills to juggle multiple initiatives efficiently.

US annualized base salary range for this position is $94,000.00–$. This position may also be eligible for bonus, benefits, or related incentives. The offer for the successful candidate will be based on job‑related capabilities, applicable experience, and other factors such as work location.

Hybrid:
In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration—while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in‑office schedule is to be determined by the hiring manager.

Zendesk is an equal‑opportunity employer. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please consult applicable federal regulations.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.