Service Account Executive

Location

TX Austin Office
Austin Office
10535 Boyer Blvd.
Suite 300
Austin, TX 78758, USA

Convergint is looking for a full‑time, enthusiastic, results‑driven and forward‑thinking Service Account Executive to join our culture. The role involves prospecting and cultivating new relationships, understanding customer needs, and securing service sales opportunities as part of a dynamic sales team that grows with the company.

You have a passion for providing world‑class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You value a positive culture and embrace equal opportunity. You strive to be the best version of yourself at work and home. You want to grow with us and deliver results as an exceptional account executive.

• Generate new Customer Support Program service agreements (CSPs) through acquisition of new accounts and growth of net new service agreements in existing accounts.
• Develop Pipeline: Work with real decision makers to assess need, gain agreement on a business case, and establish a decision time frame.
  Expected results: Pipeline is 3:1 over target.
• Proposal Construction: Construct winning proposals.
  Expected Results: Proposals include the quote, business case and why we are uniquely qualified.
• Presenting & Closing: Present proposals to the decision makers while managing objections related to timing, price, and competition.
  Expected Results: Final negotiations lead to go or no‑go decisions timely.
• Market Focus: Identify, prospect, and develop pipeline specific to assigned market(s) and/or geographies.
  Expected results: Pipeline reflects opportunities in assigned market(s).
• Solution Focus: Identify and develop pipeline specific to assigned service solutions, including maintenance services, SaaS solutions, and managed services.
• Collaborate with Subject Matter Experts: Work with Account Executives and service colleagues to sell CSPs to existing accounts and new construction projects. Partner with subject matter experts, service solution partners as needed to create and deliver winning proposals.
  Expected results: Business case and solution result in winning proposals.
• Manage Accounts: Maintain and cultivate relationships with existing customer accounts.
  Expected results: Ensure high customer satisfaction while meeting revenue and profit targets.
• Establish and Measure Market Awareness: Develop market awareness by engaging in networking activities, delivering impactful presentations, attending relevant industry events, and actively participating in industry associations.
  Expected results: Generate new pipeline opportunities.
• Perform other duties and responsibilities as requested or required.

You’re a sales professional with a hunter mentality, skilled at generating leads through cold calling, research, networking, and driving your territory/vertical market. You have proven history in selling through the full sales cycle and are accustomed to varied cycle lengths. You’re collaborative and skilled at working with cross‑functional teams as part of the sales process.

• Strong affinity for problem solving
• Motivated, driven and results oriented
• Desire to learn, understand, and apply service solutions to customer challenges
• Ability to build customer confidence and cultivate business relationships
• Ability to work autonomously and as part of a team
• Proactively source opportunities
• Ability to adapt to business changes with the ability to influence others and build consensus
• Basic skills in Microsoft Office
• Strong presentation and communication skills

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

• Education:
  
  Bachelor’s Degree or other equivalent degree
• Minimum Experience:
  
  Minimum of 3 years of previous B2B full cycle sales experience. Proven history of achieving sales goals in a consultative based, non-transactional sales environment.

Convergint is an Equal Opportunity Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.