Community Sales Lead

Overview

Austin, Texas

Community Sales reporting to Community Engagement Manager

Full-time, in-office

Lead the charge in transforming membership sales and retention! STATION Austin is the newly launched nonprofit home for the entrepreneurs, investors, and public-sector leaders who are shaping the future of frontier innovation. We are looking for a high-energy Community Sales Lead to lead the charge in transforming our membership sales and retention and provide a focused structure for a strategically aligned, proactive membership sales experience.

As a key builder in our organization, you won't just sell memberships; you will curate the very community that makes Austin a global innovation hub. You’ll use the latest sales technology and AI tools to drive growth, ensure operational excellence, and deliver world-class experiences for the best startups in Texas.

This role will provide and communicate monthly sales goals for the team and report against those goals to the Community Engagement Manager and Managing Director. Additionally, this role will ensure we are maximizing the use of Hubspot for sales pipeline, reporting, and marketing and look for new ways to optimize sales process efficiency.

• Execute Growth Strategy:
  Create and execute strategies to increase revenue through new membership sales, retention, and upsells to other STATION Austin engagement opportunities. You are the closer of membership sales.
• Own the Pipeline:
  Manage the full sales lifecycle for memberships and office space, ensuring you meet and exceed monthly and quarterly revenue targets.
• Master the Stack:
  Maximize the use of Hub Spot for sales pipeline management and member ecosystem engagement — with built-in processes for retention and upselling — and look for new ways to optimize sales process efficiency using AI-driven automation.
• Report with Precision:
  Own the memberships sales budget and forecasting exercises alongside the Community Engagement Manager and Finance Team, develop membership sales and retention KPIs, and provide accurate, data-driven reporting in weekly meetings.
• Lead the Team:
  Work with the Community Specialist in achieving high occupancy and retention rates.
• Collaborate Cross-Functionally:
  Work with the Community Engagement, Workplace, Events, Marketing, Sponsor ships, Programming, and Partnerships teams, as well as all of our Partners, to maximize value creation, participation, and product sales across the STATION community.
• Curate the Community:
  Provide a premium experience to all members and visitors of STATION Austin, ensuring we fill the space with the best startups and community partners in Texas.

• Revenue Growth:
  Membership sales consistently exceed revenue quotas, with the rate of new memberships increasing every month and overall sales growing by at least 10% year-over-year.
• Operational Excellence:
  Your sales engagement process is highly efficient, with prospects contacted within 24 business hours via phone or email, and the CRM updated daily.
• High Retention:
  The rate of member retention increases year-over-year, and members refer new prospects without being asked.
• Member Value:
  New members never cancel due to feeling we oversold the membership offering or its expected value, and you continuously work with the Community Engagement team to find new ways to drive value for our members.
• Community Stewardship:
  You handle challenging conversations skillfully, with the ultimate goal of ensuring all members feel safe and valued in the space.
• AI Efficiency:
  You have successfully implemented at least one AI-based workflow that significantly reduces repetitive sales or reporting tasks.
• Trusted Partnerships:
  You have built productive, collaborative relationships across the Community Engagement, Workplace, Events, Marketing, Sponsor ships, and Venture teams, and you work in tandem with the Community Specialist to ensure member onboarding and experience are always top notch.

• You always maintain an accurate pipeline in the CRM and use it extensively to prioritize your activities. Ideally, you’ve used a CRM before.
• You are a ball juggler and love it when a day flies by because you were so busy…