Solutions Engineer

About the Role

As a Ninja Sales Engineer, you will be responsible for explaining the technical and functional aspects of the product or services we offer to the users, mainly on the post‑sales side. You will also work closely with the sales team and provide technical advice on the products and services on the pre‑sales side. Your role on the Ninja One team will critically contribute to ensuring all customers are equipped to best utilize our products.

Hybrid – M, T, TH in office. Austin, TX or Tampa, FL

• Prepare and deliver technical presentations that explain our products or services to customers and prospects
• Guide our customers through the implementation of the Ninja One solution
• Work closely with our sales teams to understand customer requirements and provide sales support
• Partner with our account management department to meet the needs of our existing customers
• Work a set schedule (8 am – 5 pm) with rotating on‑call responsibilities
• Take initiative and provide prompt, accurate follow‑up to tickets and support calls
• Troubleshoot Windows issues
• Collaborate with Engineering, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future release
• Share knowledge of issues and corresponding resolutions or workarounds with partner teams, including creation of new knowledge base articles, solutions, and procedures
• Actively participate in the design of our consulting processes

• 2+ years of experience as a Sales Engineer
• Proficient in Windows (registry, services, etc.) and have working knowledge of Linux/Mac
• Exercise sound judgment and prioritize based on customer impact
• Adaptable to new technologies and embrace change
• Polished verbal and written communication skills that deliver messages with a customer‑first mindset
• Skillfully build and maintain relationships, both in‑person and virtually
• Work independently and with a team in a global environment
• Efficiently multi‑task with several tools, honor rules of engagement, and follow policies, processes, and procedures
• Highly organized
• Self‑motivated and driven, setting the pace for yourself and others
• Seen as a problem solver that brings all details to the solution
• Bachelor’s degree preferred, but not required

• Medical, dental and vision insurance
• 401(k) plan
• Unlimited PTO
• Opportunities for growth and advancement

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.