Key Accounts Manager

Job Information

Work Experience 5+ years

City Austin

State/Province Texas

78610

We are seeking a Key Accounts Manager in the Horticulture / Retail industry to lead strategic account management and growth initiatives for national retail customers and re‑wholesale customer partners. This role partners cross‑functionally across merchandising, replenishment, marketing, and operations to deliver programs that deliver great results to our customer while driving sales, profitability, and exceptional execution.

• Own day‑to‑day account leadership for an assigned buyer, including strategy, programs, forecasting, and execution—directly and through coordination of internal partners.
• Serve as the primary point of contact, ensuring timely communication, accurate reporting, and alignment on key initiatives.
• Key Responsibilities
• Develop and execute account strategies that drive profitable growth; identify opportunities, risks, and corrective actions.
• Build and maintain strong customer relationships; communicate consistently with buyers and key stakeholders.
• Lead program planning and new product/program development initiatives, including presentations, cost models, and recommendations.
• Analyze weekly and monthly performance; prepare reports summarizing results, trends, opportunities, and action plans.
• Coordinate advertising and promotional execution, including calendar management, item setup, pricing updates, and cost‑change tracking.
• Partner with replenishment and operations to optimize product flow, support seasonal assortments, and improve sell‑through and inventory performance.
• Support field and representative teams with program communication, merchandising guidance; provide feedback from market visits.

• Bachelor’s degree in Horticulture, Business, Marketing, or a related field, or equivalent relevant experience.
• 5+ years of experience in key account management, sales, or customer development (retail or consumer products preferred).
• National Lawn & Garden Retail, Nursery Re‑Wholesaler or Live Plant Sales Experience REQUIRED
• Strong analytical and financial acumen; ability to interpret data and translate insights into clear recommendations.
• Advanced proficiency in Microsoft Excel; familiarity with customer portals and reporting tools preferred.
• Excellent communication and presentation skills; ability to influence cross‑functional partners.
• Highly organized, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment.
• Proven ability to manage complex timelines, processes, and cross‑functional stakeholders.
• Demonstrated ability to balance customer requirements with internal financial goals.

• Strategic Thinker – Anticipates challenges, develops proactive solutions, and aligns planning with long‑term objectives.
• Collaborative Partner – Builds strong relationships with internal teams and external customer counterparts.
• Data‑Driven – Uses analytics to guide decision‑making and ensure performance.
• Detail‑Oriented Executor

Based in Auston TX area HYBRID ROLE

This position requires local and national travel to attend customer meetings, events, and market visits, as business needs require.