Inside Sales Representative

At Auctane, we help businesses deliver—whatever their size, wherever they are, and however they operate. We enable hundreds of thousands of businesses to annually mail and ship billions of items—over $200 billion worth—around the globe.

Auctane’s product line includes Ship Station, , Ship Station API, Metapack, Global Post, and Packlink, with integration partners such as Amazon, UPS, USPS, eBay, Big Commerce, Shopify, Woo Commerce, and Walmart.

As an Inside Sales Representative (ISR), you will drive user adoption of Ship Station for e‑commerce shipping processing and automation. You will communicate the value of Ship Station to prospective merchants, guide them through the trial process, and convert trial users into subscribers. ISRs work closely with Sales, Marketing, and Support teams and act as customer advocates for future product enhancements.

The role is hybrid, based in Austin, TX, with office days Tuesday, Wednesday, and Thursday.

• Assess needs and interests of new trial merchants to determine fit for Ship Station.
• Close deals by overcoming objections and persuading customers to become long‑term subscribers.
• Maintain a deep understanding of product features and articulate benefits and unique selling points.
• Maintain relationships throughout the trial period, encourage repeat business, and upsell additional features.
• Collaborate with peers and other departments such as marketing, support, and product development to optimize performance.
• Keep detailed records of sales activities, performance metrics, and provide regular reports to the Inside Sales Manager.
• Proficiently use sales automation tools, CRM software, and other technology platforms to streamline processes.

• Bachelor’s degree in Business or related field (preferred).
• 1–2 years of SaaS inside sales experience.
• Track record of over‑achieving sales goals.
• Ability to make high volumes of calls to warm leads (call‑driven role).
• Excellent telephone and interpersonal demeanor.
• Strong teamwork skills with other sales representatives.
• Effective listening, presentation, organization, written, and oral communication skills.
• Ability to describe products and match advantages to customer needs.

• Industry experience in e‑commerce, transportation, and/or logistics.

• Fully paid annual international President’s Club trip (employee plus one).
• Annual Global Revenue Kick Off week at our Austin HQ.
• Roof Top Happy Hours.
• Hybrid work schedule with office Tuesdays, Wednesdays, and Thursdays.
• Flex Time Off policy.
• 12 paid holidays for U.S. employees.
• 401(k) employer matching program.
• Annual merit reviews with performance‑based rewards.
• Company events and team‑building activities.
• Central Austin office with free drinks, snacks, and catered lunches.
• Health and wellness options: medical, dental, vision plans.
• Office fitness center.
• Employee Assistance Program with up to 8 free mental health sessions.
• Gym discounts.
• Education reimbursement.
• Employee Referral Program with rewards.

• Sit for prolonged periods of time.
• Use wrist and hands for a prolonged period.
• Stand for short periods.
• Speak and converse with others.
• Lifter up to 25 lbs without assistance up to chest height.

Base salary of $50,000 plus $40,000 in commission.

We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. We welcome candidates from all backgrounds.