Customer Service Representative

Job Description

Job Description:

• Enhance our customer experience!
• Be an expert educator to customers!
• Guide customers to confident choices in telecommunications services!
• No cold calling involved.

What will you be doing?

• Use exceptional sales and negotiation skills to confidently save and retain current subscribers from disconnecting their TWC services.
• Investigate problems, track reasons for disconnect requests and take ownership of customers' concerns to assist them in deciding to stay.
• Educate customers on competitive pricing information and assist in comparing competitive services.
• Passion for customers ensures long‑term satisfaction and rewards with a rich compensation package and flexible benefits, including discounted TWC products and services.

You're a match if you possess the following:

• Customer‑centric mentality and passion for the customer.
• Effective listening skills with high empathy.
• Ability to probe and correctly identify customer needs and concerns.
• Proven objection handling techniques and ability to deal with rejection.
• At least 1 year of sales‑driven service and/or retention experience.

Benefits

• Competitive hourly base rate of $13.68 plus commissions.
• Average monthly commission around $1,365, average annual hourly equivalent $21.56.
• Annual potential $50K+.
• Weekly contests, incentives, fun team‑oriented culture.
• Robust benefits:
  Medical, Dental, Vision, Pension, Matched 401(k) and discounted cable, phone, Internet services.
• Full paid training program: 5 weeks classroom + 12 weeks on‑the‑job (eligible for commissions).

NOTE:

• Time Warner Cable requires applicants to complete a functional skills assessment as part of the application process.
• Time Warner Cable is an Equal Opportunity Employer – Minority/Female/Disability/Veteran/Current Unemployment.

High School Diploma or equivalent.

All your information will be kept confidential according to EEO guidelines.