Senior Relationship Account Manager

The Relationship Account Management team is a team within MongoDB’s Scaled Growth Organization and is focused on sustaining long-term partnerships with MongoDB’s mature customers, focused on retention and expansion in the process.

Individuals in the Relationship Account Manager (RAM) role have a passion for technology and the ambition to dive head-first into new challenges. In this role you will act as the primary and often sole point of contact for a customer portfolio. As an Relationship Account Manager you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between.

• 5+ years of quota-carrying experience working in an Account Management, Business Development, Sales or other similarly customer-centric role
• A proven track record of over achievement and hitting sales targets - this role will be responsible for renewals and upsells
• Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
• A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role
• Demonstrated ability to articulate the value of a complex enterprise technology
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to work in a fast paced environment
• High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution
• Team player and passion for collaboration - this role will work with customers that require alignment across the broader Go to Market ecosystem including Professional Services, Tech Services, Marketing, etc.
• Prior exposure to database, cloud and infrastructure technology is a plus

• Work as a strategic advisor to the customer — aligning not only to their MongoDB initiatives, but also their internal processes, bottlenecks, and overall corporate strategy
• Proactively prospect, identify, qualify and build relationships with additional contacts across your customer base to ensure you are multi-threaded in your accounts
• Negotiate renewals and growth opportunities, execute MongoDB sales process to both protect and expand MongoDBs renewal base
• Promote the implementation of MongoDB features during every customer touchpoint using playbooks, product signals, and other relevant data points to look for opportunities to expand the MongoDB footprint with your customers
• Leverage data signals and proactive outreach to identify and address potential risk within your portfolio
• Partner closely with MongoDB executives, product managers, and leadership to achieve positive customer outcomes

MongoDB’s base salary range for this role in the U.S. is: $ USD

Other benefits for eligible employees may include:

• Equity and participation in the employee stock purchase program
• Flexible paid time off
• 20 weeks fully-paid gender-neutral parental leave
• Fertility and adoption assistance
• 401(k) plan
• Mental health counseling
• Access to transgender-inclusive health insurance coverage
• Health benefits offerings

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.