STS​/SAS Account Manager

Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy‑efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics.

Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

As a STS/SAS Account Manager, you will be responsible for the following:

• Manages multi-level activities related to regional accounts or for segments of global accounts to positively impact customer relationships, and future growth in products.
• Assists in the development and implementation of strategic business plans.
• Takes a leadership role in managing company resources to ensure total customer satisfaction.

• Accountable for site/account level execution of VPA/SLA, Systems Sales, Options, Upgrades and Service products.
• Develops customer specific product sales/marketing strategies in a dynamic commercial environment.
• Gathers and communicates customer and market information to ASML management, BL’s and marketing, including competition.
• Negotiation and closure of site/account level commercial agreements - aligned with the business manager.
• Development and entry of accurate site/account level sales forecast– to be rolled up to business manager.
• Ensures that site/account level quotations, orders and all other customer communication are handled promptly and accurate.
• Manages site/account level sales order to closure (quote to cash).

• Helps to develop clear goals and success factors directly linked to the achievement of business strategies long/short term.
• Gathers customer & market information and communicate to ensures ASML strategies are translated into the same objectives, action plans and metrics for the local team.
• Assigns clear accountabilities to the local team by providing appropriate guidance and drive the local team to achieve business goals.

• Manages business alignment by identifying gaps in customer expectation and ASML’s offerings and working to reduce those gaps.
• Manages customer relationship with multiple levels of the customer including fab operation team, procurement and manufacturing team
• Conveys a strong understanding of the customer’s expectation; recognizes the business linkages and strategies with present and new customers’ needs effectively to ensure customer satisfaction and account profitability.
• Proactively looks for ways to improve value, quality and service to customers through appropriate relationships and feedback mechanisms.

• Responsible for operational success, strategic alignment and integration of activities with CS to ensure integrated customer account management.
• Gets involved if issues (technical & non-technical) cannot be resolved by normal functional channel and ensures the appropriate priority given to the issue.
• Balances the customer’s needs verses ASML's resource/priority.

• Bachelor’s degree in a relevant field; or an equivalent combination of education and relevant work experience. Master’s degree preferred.
• Minimum of 10 years of relevant professional experience, preferably in customer-facing roles.
• 3–5 years of customer account management experience. Preferably in the semiconductor industry.
• Familiarity with ASML technology is required.
• Fluency in Korean and English is strongly preferred.

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points…