Bespoke Designer | Jewelry Sales Specialist

Frank Darling is a female‑founded fine jewelry brand making custom engagement rings feel exciting, personal, and refreshingly human. Known for our modern design and sustainability‑minded approach, we’ve been featured in Vogue, WSJ, Bloomberg, Glossy, and more.

We’re looking for a Diamond Jewelry Sales Specialist to join our team on‑site. You’ll work closely with clients during one of the biggest moments of their lives—guiding diamond selection, translating inspiration into design, and creating a seamless, confidence‑building experience from first hello to final sparkle.

• Respond quickly to inbound phone calls, chats, and emails.
• Guide clients through the process of choosing a stone and finalizing the ring purchase.
• Confidently provide feedback on the diamonds clients select from our website.
• Confidently provide real-time diamond recommendations while chatting over the phone or on the website.
• Advise clients on the four C’s.
• Advise clients on the differences between lab‑grown diamonds, natural diamonds, and Moissanite.
• Advise clients on all aspects of ring selection, from prong thickness to band thickness, setting style, and wedding band selection.
• Empower clients to feel confident in their once‑in‑a‑lifetime purchase.
• Meet sales goals and close sales efficiently.
• Show diamonds over video chat and in person, and articulate the differences between different options.
• Work with the house gemologist to source, select, and present diamonds.
• Maintain and nurture client relationships as the main point of contact for all sales.

• Strong knowledge of fine jewelry styles and trends.
• A keen eye for detail and a high level of empathy and professionalism.
• Ability to work proactively and think creatively to solve problems as they arise.
• Organized and comfortable multitasking and juggling many client requests at once.
• 2+ years of sales experience in jewelry or bridal.
• Extremely detail‑oriented.
• Excellent communication skills.
• GIA Degree a plus, but not required.
• Jewelry fabrication or design experience is a plus, but not required.
• Adobe Illustrator experience is a plus, but not required.

• Full‑time on‑site role located in Austin.
• Office hours are 10 AM to 6 PM.
• Available schedules:
  Thursday – Monday.
• Salary:
  Starts at 55 K + quota‑based bonus structure.

• Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company’s success.
• Insurance. Medical and dental insurance kicks in on the first day of your first full month.
• 401(k). Optional 401(k) program.
• Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal‑oriented team members to recharge.
• Performance‑Based Bonuses. Monthly bonus for achieving sales targets.
• Disability and Life Insurance.
• Pre‑Tax Commuter Benefits.
• Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.