Senior Account Manager, Customer Network Solutions

Senior Account Manager, Customer Network Solutions

Google, Austin, TX, USA

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in program or project management.
• 8 years of experience in a direct customer-facing role working with business stakeholders.
• Experience in customer relationship management, business leadership, sales, planning and consultancy.
• Experience leading programs at a global level involving operational teams.

• Project Management Professional (PMP), Agile project management certification, or similar.
• 8 years of experience managing cross-functional or cross-team projects.
• Experience managing client relationships, including acting as the primary liaison between business stakeholders and technical engineering teams to translate business requirements into technical deliverables.
• Understanding of Enterprise IT Systems.
• Excellent business leadership, organizational, project management, analysis, and communication skills.

• Serve as the primary point of accountability, building deep, proactive partnerships with key executives and stakeholders across customer organizations. Apply critical business acumen to genuinely understand the customer’s long-term goals (the "Why") and translate these into high-level network requirements that align with GEN's services.
• Represent customers within GEN, systematically gather and channelize requirements, use cases, and feedback to influence internal product development and NPI processes. Proactively shape customer demand toward scalable, standardized services to accelerate velocity and avoid bespoke engineering.
• Define and manage the full life‑cycle of the customer partnership. Lead formal, data‑driven Business Reviews (QBRs) with executive leadership to demonstrate tangible business value, track service health, and coordinate annual capacity planning.
• Maintain absolute ownership of the overall health of the relationship and successful end‑to‑end customer outcomes.

US: $188,000 - $275,000 (USD) + 20% bonus target + equity + benefits.

Learn more about benefits at Google.

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