Customer Counter Representative

Counter Sales/Customer Sales (Full Time)

Heritage Landscape Supply Group is seeking a FT Counter Sales/Customer sales role is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines. This full‑time role runs Monday through Friday, with overtime during peak seasons, requiring flexibility and dedication.

• Provide exceptional customer service by interacting with clients through phone, email, and in‑person consultations, maintaining a professional demeanor at all times.
• Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
• Contribute to inventory management by participating in cycle counts.
• Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
• Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service.

• Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty, ensuring a personalized and positive purchasing experience.
• Proficiency in basic computer operations and internet navigation.
• Experience or familiarity with point‑of‑sale systems and order entry procedures.
• Ability to work in varied conditions, including outdoor environments.
• Willingness and ability to work overtime as needed during the peak season.
• Capability to pass a pre‑employment background/drug test.
• Bilingual proficiency in English and Spanish is a plus.
• Previous experience with irrigation or landscaping products.

• Competitive weekly/bi‑weekly pay and discretionary bonuses.
• 401(k) with company match and Employee Stock Purchase Plan.
• Paid time off: vacation, sick, volunteer, holidays, birthday, floating.
• Medical, dental, and vision benefits.
• Flexible and dependent care spending accounts.
• Company‑paid life and short‑term disability insurance; optional long‑term disability; additional life insurance.
• Safety program with bonuses for drivers.
• Employee referral bonus program.

Leaf Landscape Supply – Austin, TX 78729 (13292 Pond Springs Rd)

As an Equal Employment Opportunity (EEO) employer, SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

For applicants with a disability or a disabled veteran seeking reasonable accommodation during the application process, please contact Human Resources at  or