Relationship Manager

** Calling all innovators - find your future at Fiserv.*
* We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

** Job Title*
* Relationship Manager

This role is remote and open to anywhere in the US.

** What does a successful Relationship Manager at Fiserv do?*
* As a Relationship Manager, you will serve as the strategic architect of Fiserv's partnership with a dedicated portfolio of high-value clients. You aren't just a point of contact; you are a consultative partner and a trusted advisor to executive and senior-level leadership. Your mission is to bridge the gap between our clients' business goals and Fiserv's expansive suite of financial technology solutions.

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* What you will do:

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* + Primary Relationship Lead:
Serve as the central point of contact for clients and internal teams (Sales, Marketing, Management) to streamline communication and operational resources.

+ Strategic Account Planning:
Develop and execute comprehensive account plans focused on profitable deal constructs and innovative partnerships to drive incremental revenue.

+ Pipeline & Revenue Growth:
Identify and build a robust pipeline of opportunities aimed at increasing partnership profitability and overall contribution margins.

+ Retention & Contract Mastery:
Lead high-stakes contract renegotiations and renewals to secure long-term partnerships and deliver profitable outcomes.

+ Strategic Relationship Building:
Cultivate multi-level client relationships and leverage internal Fiserv networks to influence and implement growth initiatives.

+ Sales Execution:
Meet or exceed assigned sales quotas through proactive renewals and the cross-selling of products in collaboration with Subject Matter Experts (SMEs).

+ Client Satisfaction & Advocacy:
Drive "Likely to Recommend" scores and maintain retention through proactive issue resolution and deep strategic alignment.

+ Operational Excellence:
Manage daily maintenance for the client portfolio under limited direction, ensuring all corporate goals for profit and customer satisfaction are met.

** What you will need to have:*
* + Bachelor's degree or a combination of work, education, and military experience.

+ Minimum of 6 years of experience within Relationship Management

+ Experience managing, growing relationships, and implementing cross-functional strategy to drive revenue growth with large clients.

+ Experience working in the payments and/or fintech industry

** What would be great to have:*
* + Knowledge of Fiserv systems is helpful, including Salesforce or a similar eCRM tool.

+ Experience and understanding of payment facilitation.

+ Ability to influence others at multiple levels internally and externally (who do not have a direct reporting line to this VP) and work collaboratively across teams to lead others who do not formally report to this person to drive results.

+ Experience in sales and negotiating techniques - consultative selling skills with a consistent track record to negotiate, close deals, and generate results on time.

+ Strong analytical and critical thinking skills with a focus on analyzing metrics to determine client strategy/approach.

+ Highly customer-focused and results-driven, with the ability to work on multiple initiatives simultaneously with timely follow-up, both autonomously and as part of a team.

+ Highly proficient in working with Microsoft tools:
Word, Excel, PowerPoint, and Outlook.

+ Fundamental knowledge of computer systems, including host-based systems, especially financial data processing systems, is highly desirable.

** Salary Range*
* $82,700.00 - $

_These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ._

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

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