Head of Sales & Customer Success

Head Of Sales & Customer Success At Handoff

Handoff is a new mobile & web app for the $500 billion market of remodeling contractors in the US. We use generative AI technology to provide Remodelers a fast, accurate, and intuitive way to create construction cost estimates in minutes. There are 600,000+ contractors in the US who could be the Users of Handoff and we're looking for teammates as passionate as we are to help us win this market.

Handoff is a venture-backed technology company with origins in Silicon Valley. Handoff has established itself as the market leader for construction pricing data and integrations with the top construction materials suppliers. Our in-person team operates from three global offices (Austin, Texas; São Paulo, Brazil; Buenos Aires, Argentina) and comes from top technology companies such as Apple, Tesla, and WeWork.

• Scale Revenue Growth:
  Build and scale a high-performing sales and customer success engine to drive rapid revenue growth from $2M to $20M ARR.

• Optimize Sales Processes:
  Enhance and streamline our inbound sales processes by leveraging product data and automation, ensuring a fast sales cycle with a low CAC payback.

• Launch Outbound Channels:
  Design and implement a new outbound sales strategy in close collaboration with Marketing and resources from our Buenos Aires team.

• Drive Customer Success:
  Establish and lead a customer success team in Austin dedicated to executing a "land and expand" strategy, boosting upsell opportunities, retention, and achieving net dollar retention between 100%-120%+.

• Foster Continuous Improvement:
  Develop robust feedback loops with product and marketing teams to ensure rapid product enhancements and improved lead generation strategies.

• Lead Cross-Regional Teams:
  Recruit, mentor, and manage a diverse sales and customer success team split between Austin and Buenos Aires, ensuring alignment and operational excellence.

• Regional
  
  Collaboration:
  
  Periodically travel to Buenos Aires to align with local teams, integrate regional best practices, and drive overall strategic initiatives.

• 7+ years of leadership experience in sales and/or customer success, preferably in fast-paced, high-growth startup environments.

• Proven track record in scaling sales teams and processes, ideally within a high-volume, low ACV (around $1,000) and product-led sales context.

• Strong experience launching outbound sales channels and building customer success functions that drive upsell and retention.

• Data-driven and process-oriented mindset with a demonstrated ability to leverage analytics to inform strategy and optimize operations.

• Experience managing cross-regional teams with excellent interpersonal and communication skills.

• Adept at working collaboratively with marketing and product teams to integrate feedback and drive continuous improvement.

• Exceptional strategic thinking, adaptability, and resilience in dynamic environments.

• Willingness to travel as needed to maintain alignment across our Austin and Buenos Aires offices.

• Be part of a high-growth startup that's reshaping the remodeling and construction market.

• Work with a passionate, global team of experts from leading tech companies.

• Join a company that values innovation, creativity, and operational efficiency.

• Enjoy flexible working arrangements and the opportunity to travel, gaining exposure to diverse markets and cultures.