Associate Account Manager - Vrbo

Associate Account Manager, Vrbo

As an Associate Account Manager on the Vrbo team, you’ll be at the forefront of helping Vacation Rental Hosts grow their business through Vrbo and Expedia Group. This is more than a support role — it’s a strategic partnership built on insight, influence, and impact.

• Manage a portfolio of Vacation Rental Hosts and act as a trusted advisor, helping them reimagine their approach to content, pricing, availability, and traveler appeal.
• Use insights, data, and trends to challenge the status quo, helping partners uncover blind spots and adopt new ways of thinking.
• Deliver tailored recommendations that align with host maturity, property type, and market demand to maximize bookings and visibility.
• Confidently lead conversations that influence behavior change, even in the face of resistance or ambiguity.
• Maintain a high‑output rhythm of consultations, follow‑ups, and reporting across a large book of business.
• Recommend platform tools and Vrbo/Expedia Group solutions that align to business goals and improve the end‑to‑end traveler experience.
• Collaborate with internal teams to escalate issues, remove friction, and share insights that benefit the broader marketplace.
• Conduct primarily virtual engagements, with occasional in‑person meetings (up to 10% travel).

Experience with the vacation rental or broader travel industry is a plus. The role operates in a hybrid structure, with 3 days in the office and 2 days remote. The team values curiosity, collaboration, and measurable impact, and the culture rewards strategic thinking and bold moves.

• 2–4 years of experience in account management, sales, or client services – ideally in a fast‑paced, high‑volume environment.
• Strategic thinking and problem‑solving skills; ability to analyze data, spot the “why,” and act on it.
• Comfort influencing decisions and guiding others through change with confidence and clarity.
• Excellent communication skills – can simplify the complex, listen with intention, and move conversations forward.
• Proven ability to manage time, prioritize activities, and balance multiple goals simultaneously.
• Familiarity with Salesforce, Tableau, or similar CRM/BI tools.
• A strong sense of ownership and follow‑through – you make things happen rather than wait for them.

The total cash range (inclusive of base salary and variable incentive target) for this position in Austin is $70,000.00 to $98,000.00. Employees in this role have the potential to increase their pay up to $, based on ongoing, demonstrated, and sustained performance. Incentive plan performance above target will also earn more than the incentive target compensation amount. Starting pay will vary by location, available budget, and an individual’s knowledge, skills, and experience.

Pay ranges may be modified in the future.

• Medical, dental, and vision coverage.
• Paid time off, including generous vacation and parental leave.
• Employee Assistance Program and wellness programs.
• Travel reimbursement and discounts, including an International Airlines Travel Agent Network membership.
• Career development resources and performance‑based incentives.

Equal Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E‑Verify.