HUVR Account Manager

HUVR is seeking a talented, results-oriented, energetic, and highly motivated individual to join our Account Management Team. The HUVR Account Manager is responsible for driving market adoption of HUVR’s Industrial Asset Management SaaS Solutions while building and maintaining strong relationships within our existing customer base.

The HUVR Account Manager ensures a high level of customer satisfaction and drives services and subscription revenue leading to ROI recognition, strong contract renewals, and solution growth opportunities. This position requires a dynamic individual with the capability to manage and grow multiple accounts, ability to establish appropriate success criteria, and drive programs toward success. You will be working with CxOs, Engineers, Project Managers, IT and Industrial Asset Inspection Experts.

• Establish HUVR as a leader in enterprise-wide Industrial Asset Management Solutions at our existing strategic customers
• Serve as the primary point of contact and strategic partner for HUVR’s largest customers, foster existing relationships to grow internal champions
• Expand HUVR adoption and user base by uncovering and implementing new workflows
• Advise existing customers on how to best utilize the HUVR solutions within their organization
• Advise existing customers on rollout and usage strategies
• Assist customers with creating, educating, and delivering of rollout plans
• Assist customers with onboarding/training of engineering, project management and asset inspection teams
• Work closely with HUVR Support and Software Development teams by providing oversight and management for issues and initiatives to ensure consistently-positive customer experiences
• Prepare and lead customer program kickoffs and weekly reviews; maintain accurate record of discussions and action items
• Serve as customer advocate while capturing feedback and reporting requests to Product Management
• Understand the technologies, constraints, and other issues connected with an Industrial Asset Management Solution and its implementation
• Demonstrate HUVR’s value proposition, its core platform features and product lines and other related technologies
• Match HUVR’s solution to customer’s business and technical requirements
• Develop and share best practices with team members to enhance the quality, effectiveness, and efficiency of the support of customers
• Collaborate with Sales on account strategies, identify opportunities for expansions

• Minimum of 5 years SaaS Account Management experience
• Minimum of 3 years of energy industry experience (renewables, O&G, etc.)
• Excellent planning and program management skills
• Bachelor’s degree or equivalent applicable experience
• Proven track record of driving revenue within established accounts
• Experience in consulting program management, selling consulting services and/or acting in an account management role
• Excellent customer-facing skills – including excellent written and oral communication skills to enable strong presentation abilities
• Excellent multitasking and well-developed project management skills
• Self-motivated and able to solve problems independently and in team settings
• Ability to work well across functional groups and influence others to get things done
• Strong critical thinking, analytically minded and highly organized with proven problem-solving abilities
• Ability to travel at least 50% of the time

• A chance to make a significant impact as part of a small, growing team
• Generous PTO
• Flexible schedule and work/life balance
• Office snacks and regular team lunches
• Team building events and activities