Commercial Operations Coordinator, Active Nutrition

Commercial Operations Coordinator

Nutrabolt is a fast-growing, global active health and wellness company with a portfolio of market leading performance-oriented brands that energize and fuel active lifestyles. The company's disruptive and innovative products compete in the Functional Beverage and Active Nutrition segments, under three consumer-loved brands: C4® (one of the fastest-growing energy drink brands in the United States and the #1 selling global pre-workout brand), XTEND® (the #1 post-workout recovery brand in the United States), and Cellucor® (an award-winning sports nutrition brand created in 2002).

Since its founding 20 years ago, Nutrabolt has set out to meet the discerning needs of performance athletes and fitness enthusiasts, while appealing beyond this core group to include consumers around the globe who are making healthy, active living a daily priority.

As a Certified Great Place to Work, Top Workplaces USA honoree, Fortune Best Workplace in Texas, and more – Nutrabolt cares deeply about our people, planet, and the communities we serve. Here, our teammates are united by our mission, and take ownership in creating a healthy workplace environment that promotes strong bodies, clear minds, and a culture of respect and belonging for all.

As Nutrabolt's Commercial Operations Coordinator, you will work to increase sales team efficiency and success through the application of sales and order data. You will provide reports that provide visibility and drive action for order pacing. You will review orders and cross-reference upcoming promotions to ensure customers are ordering to support high-level promo execution. You will ensure our customers and B2B portal have updated product information and pricing.

You will be a key relationship builder with our NSRD team and an internal partner with our planning, customer advocacy, and logistics teams.

Establish effective order cadence and manage order pacing with your NSRD team. You will follow up for orders when customers are behind sales goals or velocity trends.

Build and maintain a new item catalog and pricing to be shared quarterly or as changes occur to the portfolio for current customers as well as at the time of onboarding a new account.

Drive all aspects of the client relationship onboarding experience.

Implement tracking programs that give the NSRD team the ability to achieve their desired goals and objectives.

Will routinely review and communicate updates on these goals with the NSRD team and plan to bridge any gaps to expectations you identify.

Distribute weekly order cut reports and provide information to the NSRD team.

Utilize cut reports to follow back up with the NSRD team to order/replenish appropriate skus.

You will own cross functional leadership between commercial sales team and logistic/customer operations to ensure best in class execution and service level.

Review sales orders to ensure customers are ordering sufficient product for upcoming events and promotions.

Understand product prioritization and product lines so you can problem solve any ordering issues.

You partner with the NSRD team in building a forecast for legacy products based on current velocities.

You will ensure customers aren't ordering discontinued products to avoid transshipping and provide directions on replacement SKUs.

You will provide exceptional service through quick response times to customers and working cross-functionally to ensure we keep customers and sales directors up to date of any changes or disruptions to normal business flow. Diagnose and create solutions for shipping related challenges and realize incremental opportunities.

Bachelor's degree preferred

2-3 years customer facing, or customer service role preferred

Team player

Excellent written and verbal communication skills

Strong problem solving, analytical skills, and communication skills

Excellent rapport building with customers in establishing strong long-lasting relationships

Confidence and professionalism when communicating with stakeholders at all levels of the organization

Ability to thrive in the fast-paced, dynamic environment of a collaborative start-up

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