Inside Sales Account Specialist

• Introducing and selling HID products and solutions to new and existing customers while achieving individual and team sales quotas
• Building, maintaining, and managing a robust sales pipeline utilizing Salesforce to document customer interactions, commitments, and opportunities
• Conducting sales activities, negotiating commercial terms, and successfully closing business opportunities
• Identifying customer requirements and delivering product presentations aligned to business needs
• Managing inbound inquiries, requests for information, and quotation requests from website, email, and phone channels within assigned territory
• Maintaining extensive knowledge of HID products and services to support effective customer engagement and solution selling
• Providing timely customer follow-up to ensure satisfaction and resolution of issues
• Taking ownership of customer concerns and utilizing internal resources to resolve open issues
• Developing product awareness and generating demand within assigned accounts and territories
• Supporting market planning initiatives and providing input on sales and growth strategies
• Researching, identifying, and engaging prospective customers and key decision makers
• Establishing and maintaining strong customer relationships across multiple organizational levels
• Listening actively and assessing customer business needs to recommend appropriate solutions
• Communicating customer requirements effectively to internal stakeholders
• Demonstrating a proactive approach to learning, process improvement, and professional development
• Contributing to ongoing enhancement of sales processes and best practices
• Maintaining accurate sales forecasting and opportunity tracking within CRM systems

• Minimum 2 years of professional experience in sales, territory management, customer service, or a related field
• Demonstrated track record of achieving or exceeding sales quotas and performance targets
• Strong sales, prospecting, negotiation, and relationship-building skills
• Proven ability to manage multiple priorities and meet short-term and long-term deadlines
• Effective verbal and written communication skills in English
• Proficiency with CRM systems and contact management databases
• Proficiency in Microsoft Office applications including Word, Excel, and Power Point
• Ability to read and interpret technical specifications, standards, and related documentation
• Associate degree or equivalent combination of education, training, and experience is preferred
• 4+ years of sales experience within the Access Control marketplace is preferred
• Experience using Salesforce CRM is preferred
• Familiarity with Windows operating systems and related technologies is preferred

Demonstrates strong sales and negotiation skills while effectively managing customer relationships and utilizing CRM systems for sales tracking. Proficient in delivering tailored product presentations and maintaining extensive knowledge of HID products to drive customer engagement and satisfaction.

• Sales Quota Achievement
• Salesforce CRM Proficiency
• Customer Relationship Management
• Negotiation Skills
• Territory Management

• Sales
• Prospecting
• Negotiation
• Customer Service
• Sales Forecasting
• Opportunity Tracking
• Technical Specification Interpretation

• Effective Communication
• Active Listening
• Relationship Building
• Proactive Learning
• Process Improvement

• Access Control
• HID Products
• Sales Pipeline
• Market Planning
• Customer Engagement

• Salesforce
• CRM Systems
• Microsoft Office
• Windows Operating Systems