Senior Customer Success Manager, US 3P Consumables, North America Seller Business

Senior Customer Success Manager, US 3P Consumables, North America Seller Business

The Strategic Account Services (SAS) organization seeks a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers;

collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.

The ideal candidate should possess client management skills with the ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will manage multiple workflows in a fast‑paced environment and actively participate in continuous improvement initiatives. They should demonstrate ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers’ experience on the Amazon Store.

Customer Success Managers drive Seller business growth by providing customized insights and recommendations, educating regarding relevant tools, products, and services, and delivering a positive experience with the program. Responsibilities include but are not limited to:

• Identify, action, and provide advice on how to improve business input metrics that drive growth and improve end‑customer experience. Identify what is hindering growth, develop solutions, and test before scaling.
• Analyze data and trends to identify, action, and influence long‑term potential for your assigned portfolio of Sellers.
• Act as a strategic and influential partner for your Sellers. Proactively seek new opportunities for customers and Sellers, create tailored solutions and recommendations, and present compelling value propositions using a strategic consultative approach.
• Lead business strategy development and design long‑term account plans, collaborating effectively with cross‑functional teams and Sellers to find joint opportunities.
• Manage and deliver against complex account goals where strategy is not defined, balancing short‑term customer needs with long‑term strategic investment.
• Implement and track metrics to record success and quality of your portfolio of Sellers, using these metrics to guide work and uncover hidden opportunities.

• Experience with strong project management skills and the ability to thrive in a fast‑paced environment.
• Experience in sales, territory planning, merchandising, or relevant experience within Customer Success, Account Management, or negotiating, nurturing, and growing customer relationships.
• Bachelor’s degree or equivalent.
• Experience building customer relationships, identifying business opportunities for clients, and increasing adoption and utilization of company products.
• Experience with data analysis tools such as Excel, Pivot Tables, macros, SQL, and visualization tools (Tableau, Quicksight, etc.).
• Experience managing and coordinating multiple projects simultaneously.

• Experience in e‑commerce, retail, or advertising.
• Experience with written and verbal communication and presentation.
• Experience with presentation, organization, and account/vendor management.
• Experience building and effectively executing a strategy from the ground up, including designing roadmaps to drive incremental progress toward a long‑term vision and goals.
• 3+ years in roles such as quantitative/financial analysis, retail buying, retail planning & allocation, product/project management, pricing, marketing, or e‑commerce experience.
• Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft One Note, and Microsoft SharePoint.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD & D insurance and optional supplemental life plans), EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave.

Salary ranges vary by location. For example:
Austin, TX: $80,000 – $140,000 USD annually;
Seattle, WA: $82,700 – $140,000 USD annually.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.