Senior Enterprise Account Manager

Senior Enterprise Account Manager

Handraise is hiring a Senior Enterprise Account Manager to own and grow relationships with our enterprise customers after the sale.

You will become the primary strategic and commercial partner for some of the world's largest brands, ensuring they realize meaningful value from Handraise, renew their partnerships, and expand the platform across teams, use cases, and business units.

This is not a traditional support role. You will work directly with senior Communications, PR, and Marketing leaders to understand their priorities, demonstrate measurable value, and turn successful customer relationships into long-term enterprise partnerships.

You'll work closely with Customer Success, Sales, Product, and company leadership. You will also help build the account management processes, playbooks, and standards that support Handraise as we scale.

If you can build trust with senior executives, identify growth opportunities, navigate complex organizations, and take ownership without waiting for a playbook, this role is for you.

• Own the post-sale commercial relationship for a portfolio of enterprise customers
• Build trusted relationships with senior Communications, PR, Marketing, procurement, and executive stakeholders
• Develop account plans that connect Handraise to each customer's strategic priorities and business objectives
• Lead renewal conversations and proactively manage risks well before contract deadlines
• Identify and close expansion opportunities across teams, use cases, brands, and business units
• Partner with Customer Success to drive adoption, demonstrate value, and strengthen executive engagement
• Lead executive business reviews that clearly communicate outcomes, insights, and future opportunities
• Navigate complex enterprise organizations and build relationships beyond the initial buyer
• Serve as the voice of the customer across Sales, Product, and leadership
• Help define the playbooks and operating standards for renewals, expansion, and enterprise account growth

• 5+ years of experience in enterprise Account Management, Customer Success, or strategic sales
• A proven track record of retaining and expanding complex enterprise accounts
• Experience managing senior executives and multi-stakeholder customer relationships
• You can connect product usage and customer outcomes to clear business value
• You are commercially minded and comfortable leading renewals, negotiations, and expansion conversations
• You can identify risks early and take ownership of resolving them
• You are highly organized and can manage multiple strategic accounts without dropping the ball
• You are an excellent communicator with strong executive presence
• You are proactive and do not wait for customers or internal teams to tell you what needs to happen
• You are comfortable operating in ambiguity and building processes as you go
• You are resilient, accountable, and motivated by measurable outcomes

• You understand that this is an early-stage startup and you will wear multiple hats
• You do not have a "that is not my job" attitude
• You take direct ownership of retention, expansion, and the strength of your customer relationships
• You are comfortable having difficult conversations and addressing risks directly
• You are curious and passionate about the use and impact of AI
• You are willing to learn complex media intelligence, communications, and technical concepts
• You care deeply about delivering real customer value, not simply maintaining relationships

• Experience selling into or supporting Communications, PR, Marketing, or Corporate Affairs teams
• Experience with media intelligence, analytics, social listening, or AI-powered platforms
• Experience managing Fortune 500 accounts
• Experience with land-and-expand enterprise sales strategies
• Early-stage startup experience

• Competitive compensation with base salary, variable compensation, and equity
• Competitive health benefits, including medical, dental, vision, and life insurance
• Opportunity to build the enterprise account management function from the ground floor
• Direct relationships with senior leaders at the world's most influential brands
• High ownership, high autonomy, and a direct impact on Handraise's growth

Submit your application below.

After reviewing resumes, selected candidates will be invited for an initial phone screening, followed by an in-person interview with our leadership team.

Handraise is dedicated to equal employment opportunities. We prioritize creating a diverse and inclusive workplace, free of harassment and discrimination. We welcome job candidates from all backgrounds. Everyone will receive consideration for employment without regard to any status protected by federal, state, or local laws.