Affordable Housing Sales & Client Advisor

Affordable Housing Sales & Client Advisor

Austin ReStore Admin Office - Austin, TX 78704

Salary Range $26.00 - $28.00 Hourly Position Type Full Time

The Affordable Housing Sales & Client Advisor serves as the primary relationship manager for prospective Habitat homeowners after the initial intake process. This role is responsible for educating applicants, promoting Austin Habitat homes and programs, overcoming objections, maintaining consistent communication, coordinating home tours, facilitating contracts, and ensuring applicants successfully progress through the home buying process.

The ideal candidate combines consultative sales skills, exceptional customer service, strong organization, and a passion for affordable home ownership.

Client Engagement & Sales

• Serve as the primary point of contact for qualified applicants.
• Build trust and maintain ongoing relationships throughout the home buying journey.
• Educate clients on Austin Habitat's home ownership program and available communities.
• Conduct home tours and showcase homes, neighborhoods, amenities, and program benefits.
• Help clients understand the value of Habitat homes while confidently addressing concerns and objections.
• Promote affordable home ownership through a consultative sales approach.

Applicant Pipeline Management

• Actively manage an assigned pipeline of prospective home buyers.
• Maintain frequent follow-up with applicants until they become mortgage pre-qualified.
• Track applicant progress and identify barriers early.
• Ensure no applicant is lost due to lack of communication or follow-up.
• Maintain accurate records and documentation in Salesforce.

Contract & Transaction Coordination

• Prepare purchase agreements and required Habitat documentation.
• Coordinate contract execution through Docu Sign or in-person appointments.
• Work closely with lenders, title companies, City of Austin partners, and internal teams.
• Ensure all required documentation is complete before moving applicants to closing.
• Provide regular status updates to applicants throughout the process.

Customer Experience

• Deliver exceptional customer service from initial qualification through closing.
• Respond promptly to applicant questions and concerns.
• Maintain proactive communication rather than waiting for applicants to reach out.
• Set clear expectations regarding timelines, requirements, and next steps.

Cross-Functional Collaboration

• Partner closely with:
  Client Services Team, Construction, City and Government agencies, Title companies and Lenders.
• Work collaboratively to remove barriers and keep applicants moving toward closing.

Sales & Community Representation

• Participate in open houses and community events.
• Represent Austin Habitat professionally at outreach events.
• Learn construction timelines, neighborhood features, and home specifications to confidently answer client questions.
• Support marketing and outreach initiatives as needed.

Minimum Experience & Requirements

• Experience in residential real estate, homebuilding sales, mortgage lending, affordable housing, or customer success.
• Strong consultative sales skills.
• Excellent verbal and written communication.
• Ability to overcome objections professionally.
• Highly organized with strong attention to detail.
• Comfortable managing multiple clients simultaneously.
• Experience using CRM systems (Salesforce preferred).
• Experience with Docu Sign, Microsoft Office, and Google Workspace.
• Knowledge of affordable housing, mortgage financing, or first-time homebuyer programs is preferred.
• Valid Texas driver's license and current auto liability insurance.

Preferred Experience & Requirements

• Bilingual (English & Spanish) preferred