Account Manager • Sales Plano, TX

We're seeking an Account Manager who can nurture and grow our existing client relationships, ensuring that each customer derives maximum value from our software solutions. The ideal candidate will have a keen understanding of our clients' needs, a proactive approach to problem-solving, and the ability to foster long-term relationships. If you excel in client relationship management and are eager to drive client success in a fast-paced SaaS environment, we'd love to hear from you.

• Manage a portfolio of key accounts, ensuring their continued satisfaction and loyalty.
• Understand client objectives and how our software can help them achieve their goals.
• Conduct regular check-ins and reviews with clients, gathering feedback and ensuring optimal software usage.
• Collaborate with the sales and technical teams to address client concerns and identify upselling or cross-selling opportunities.
• Monitor account health, proactively addressing any potential issues.
• Stay updated on product features and industry trends to provide informed guidance to clients.
• Develop and maintain long-term relationships with key decision-makers within client organizations.

• Bachelor's degree in Business, Marketing, or a related field.
• 3+ years of experience in account management or a customer-facing role, ideally in the SaaS sector.
• Demonstrated ability to manage multiple accounts and maintain strong client relationships.
• Proficiency with CRM tools (e.g., Salesforce, Hub Spot).
• Excellent communication and interpersonal skills.
• Experience with in the promotional product industry.
• Proven track record of growing accounts and recognizing revenue opportunities.