Sales Counselor - Senior Living

Buckner Retirement Services Community:
Buckner Villas

Location:

Austin, TX - Onsite

Address: 11110 Tom Adams Dr, Austin, TX 78753

Job Schedule:

Full-Time

We are seeking a Sales Counselor to join our community committed to outstanding service to our residents. As a Sales Counselor you will play an important role in interacting and engaging with all leads to market the community to our future residents. The Sales Counselor will also serve as the public relations liaison to the community. Join our team and inspire happiness in the lives of others!

• Effectively communicate community retirement programs; increase sales to meet established goals and prospect lead base by using a variety of contacts to include but not limited to: community outreach programs, Buckner Retirement Services residents, in-house events and seminars, and other community programs.
• Conduct community tours for future residents and other visitors; communicate with Healthcare Administrator, Director of Nursing, Executive Director, and other team members to assist with community openings and transfer needs within Independent Living, Assisted Living, Memory Care, or Nursing Areas.
• Respond to computer generated, fax and telephone inquiries about community and admission requirements; maintain accurate and complete inquiry files in Marketing and Lead Management Program; and contact prospects by telephone or correspondence to arrange tours or follow up for future admissions. Conduct tours on a flexible schedule, often meeting prospects outside regular business hours that are convenient for them. Conduct home presentations to prospects as needed.
• Complete, review, and obtain appropriate signatures and process admissions documents accurately and completely in accordance with company policies and procedures; oversee, monitor and expedite the complete move-in process.
• Assist with special events for prospects, new residents and community organizations on-site.
• Cultivate and maintain on-going schedule of speaking engagements and presentations at local churches, community affairs, and trade or health fairs off-site for the purpose of communicating community programs and residential life.
• Assist with outreach visits to area resources that will provide immediate and future sales for the community; develop and maintain referral database from area resources and residents; develop and maintain monthly contact with these referral sources.
• Monitor, evaluate, and provide accurate Lead Management reports to Health Care Administrator, Executive Director and/or BRS Marketing Director according to established deadlines.
• Coordinate with insurance and Business Office to identify benefits and provide clinical indication for continued stay.
• Communicate and monitor short term and long term sales goals and objectives; sales quotas, and calendar of events; ensure departmental budget objectives are achieved by monitoring monetary expenses on a monthly basis as established by Executive Director and/or BRS Marketing Director.
• Expand knowledge and awareness of senior housing industry, sales and marketing trends, changes, methods, and techniques by attending professional training sessions, reviewing professional publications, and establishing personal networks; develop and maintain knowledge of primary and secondary market areas (competition, economy, demographics, etc.).
• Develop and execute sales strategies to promote and sell the Cortana expansion, including identifying qualified prospects, presenting expansion opportunities, conducting discovery meetings, overcoming objections, and achieving established occupancy and sales goals for the expansion project.
• Develop emerging leadership through professional growth and development.
• Perform duties in a courteous manner and maintain Buckner Retirement Services’ hospitality standards including but not limited to smiling and cheerfully interacting with referral sources, residents and families and others.
• Support and represent Buckner at special events, activities, and other assigned functions.
• Travel as needed to monitor, assess and help develop programs.
• Assist in creating and updating community brochures, program fliers,…