Customer Experience Associate

Position Summary

As a Customer Experience Associate, you will be at the forefront of our company's commitment to delivering exceptional service and creating positive interactions with our valued customers. Your primary responsibility will be to ensure every customer's experience is smooth, personalized, and leaves a lasting positive impression.

• Requires individual interaction with customers, developing relationships, and substantial knowledge of products sold.
• Ensure that each customer receives outstanding customer service by providing a customer-friendly environment which includes greeting and acknowledging every customer.
• Educating the customer on the sales process, assessing the customer's needs, and locating products that closely match their specified color demand.
• Assist clients in selecting slabs and tiles for their overall project(s).
• Help coordinate marketing and outreach efforts to architects, designers, homebuilders, and the public.
• Assist dealers such as fabricators and tile distributors with the sales and ordering process.
• Answering phones, organizing the designer room, filing paperwork, and responding to customer questions.
• Capturing customer/homeowner visits and preliminary selections.
• Creating holds for fabricator selections and sent to account managers.
• Responsible for sale order creation for orders that are sent to the shared Orders email.
• Responsible for list creation for orders that are being picked up or delivered to customers.
• Invoicing and emailing invoices to termed customers.
• Responsible for processing Customer's credit card payments and/or personal checks.
• Maintaining hold reports and sending expired holds to Account Managers.
• Other duties as assigned.

• Basic computer skills and business telephone etiquette.
• A well-organized and self-directed individual with the ability to prioritize duties.
• Perform all duties and responsibilities promptly to meet time-sensitive deadlines.
• Ability to work well in a team environment.
• Ability to read, analyze, and interpret essential instructions, guidelines, and communications and respond accordingly.
• Must be able to work Saturdays (dependent on branch schedule).
• Must demonstrate showroom sales skills in a high-end work environment.
• Must be able to communicate effectively both verbally and written.
• Must be self-driven, organized, and detailed oriented.

• Associate degree or industry experience preferred.
• Customer service experience in a multi-tasking environment is required.

• Ability to be on your feet for extended periods.
• Ability to push/pull/lift to 20+ lbs.
• Ability to work outside in all weather conditions, including seasonally hot or cold temperatures and inclement weather.

• Competitive compensation
• Medical, Dental, & Vision Plans
• Health Savings Account HSA
• Flexible Spending Account FSA
• Basic Life Insurance
• AD&D Coverage
• Short & Long-Term Disability
• Employee Assistance Program EAP
• Financial Connect & Legal Connect
• Retirement Savings Plan 401(k)
• PTO
• Flexible Work Arrangements
• Professional Development
• Performance Bonuses
• Paid Company Holidays
• Referral Program
• Casual Dress Code
• Collaborative Team Environment

Architectural Surfaces participates in E-Verify and is proud to be an equal opportunity employer.