RVP, Client Sales, MidMarket

About the company

the company is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, the company was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust the company. the company is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

At the company, AI isn't just a feature; it's how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we've built the platform that turns those conversations into insight and action, for our customers and ourselves.

We seek individuals who embody our core traits:
Scrappy, Curious, Optimistic, Persistent, and Empathetic
.

Reporting to the Area Vice President (AVP), Enterprise Sales, the Regional Vice President (RVP), Client Sales, Mid-Market will be a proven sales leader who inspires high performance, develops exceptional talent, and consistently drives revenue growth. In this highly visible leadership role, you will lead a team of Mid-Market Client Account Executives (CAEs), expand the company's footprint within existing customers, serve as an executive sponsor for strategic opportunities, and partner cross-functionally to influence product direction and customer success.

• Recruit, coach, and develop a high-performing team of Mid-Market Client Account Executives responsible for growing and expanding their book of business.

• Lead from the front by actively participating in strategic customer engagements, providing executive alignment, sales leadership, and deal support throughout the sales cycle.

• Drive pipeline generation, forecast accuracy, and disciplined opportunity management to exceed revenue targets consistently.

• Develop and execute innovative sales strategies that increase win rates, accelerate growth, and deliver an exceptional customer experience.

• Analyze sales performance, market trends, and customer insights to inform business strategy and identify growth opportunities.

• Partner cross-functionally with Product, Marketing, Customer Success, and Enablement to influence product direction and improve go-to-market execution.

• Foster a high-performance culture through ongoing coaching, mentorship, and career development, building the next generation of sales leaders.

• Continuously improve sales processes, tools, and operational efficiency by identifying opportunities to innovate and scale.

• Optimize team resources and collaborate across the business to successfully launch new products, enhancements, and strategic initiatives.

• Be a hands-on, scrappy leader who enjoys rolling up your sleeves, solving problems, and helping your team succeed.

• Bachelor's degree or equivalent practical experience.

• 5+ years of B2B SaaS sales experience.

• 3+ years of experience leading and developing Mid-Market sales teams.

• Proven ability to build high-performing teams that consistently exceed revenue goals.

• Strong business acumen with exceptional analytical, problem-solving, and decision-making skills.

• Highly organized with the ability to prioritize effectively and manage multiple initiatives in a fast-paced environment.

• Excellent communication, executive presence, and emotional intelligence, with a passion for coaching and developing others.

• A proactive, resourceful leader who takes initiative and brings creative solutions to complex challenges.

• Experience coaching sales teams using MEDDPICC, SPICED, or similar enterprise sales methodologies.

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

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