Global Flagship Accounts Manager

Position Summary The Global Flagship Accounts Manager is responsible for driving customer retention, growth, and long-term success within an assigned portfolio of accounts. This role partners cross-functionally with Sales, Customer Success, Product, and Professional Services teams to deliver exceptional customer experiences while achieving revenue and retention objectives. Success in this role requires strong consultative-selling skills, customer advocacy, business acumen, and the ability to manage complex customer relationships throughout the account lifecycle.

Key Responsibilities Serve as the primary point of contact for assigned customer accounts, building trusted relationships with key stakeholders and decision-makers

Conduct regular business reviews to understand customer objectives, challenges, and opportunities for growth

Develop and execute account plans that drive customer retention, expansion, and long-term success.

Drive renewals and identify upsell and cross-sell opportunities across software solutions, subscriptions, and professional services.

Meet or exceed assigned revenue, retention, and growth targets through proactive pipeline management

Monitor customer health and proactively address risks that could impact customer satisfaction or retention

Collaborate with Customer Success and Support teams to resolve issues and ensure a positive customer experience.

Educate customers on industry trends, best practices, and new product capabilities that support their business goals.

Maintain accurate sales forecasts, pipeline activity, customer records, and account plans within CRM systems

Partner closely with Product, Marketing, Solution Engineering, Professional Services, Legal, and Finance teams to align solutions with customer needs

Gather and communicate customer feedback, market insights, and product enhancement requests to internal stakeholders

Basic Qualifications5+ years of account management or customer growth experience in a SaaS organization

Experience managing enterprise or strategic customer accounts

Experience managing customer contracts, renewals, and commercial discussions

Experience driving account expansion through upselling and cross-selling initiatives

Experience navigating complex sales cycles, procurement processes, and contract negotiations.

Proven ability to meet or exceed revenue, renewal, retention, or growth targets.

Experience using CRM systems such as Salesforce, Hub Spot, or similar platforms.

Preferred Qualifications Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent professional experience.

Experience collaborating across Customer Success, Product, Professional Services, and Sales organizations.

Strong analytical skills with the ability to interpret customer data, usage metrics, and business performance indicators.

Familiarity with customer success methodologies and account planning frameworks

Strong consultative selling, relationship management, and negotiation skills.

Excellent verbal, written, and presentation communication skills.

Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive:
For you, for us, for growth.

About Accruent Personal development and becoming the best you is all about growth and exploring new skills and opportunities – both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives.

Explore where the path takes you.

Accruent is a leading provider of solutions for unifying the built environment —spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. Accruent continues to set new expectations for how…