Customer Service Officer

About Us

At 62ML, we are dedicated to reshaping brands through strategic insight and storytelling. Our mission is to connect human narratives with measurable outcomes, ensuring growth that's purposeful and enduring. We prioritize clarity and intention, guiding each brand on a thoughtful journey toward authentic impact and lasting success.

We are seeking a professional and motivated Customer Service Officer to support customer engagement, relationship development, and sales initiatives. This role is ideal for individuals who enjoy understanding customer needs, presenting solutions, and building lasting customer relationships while contributing to business growth.

• Engage with customers in a friendly, professional manner.

• Identify customer needs and recommend appropriate products or services.

• Present product and service information clearly and confidently.

• Support sales opportunities through customer interactions and follow-ups.

• Assist with customer inquiries and provide timely solutions.

• Follow up with prospective and existing customers to support retention and sales growth.

• Support promotional and customer acquisition activities.

• Maintain accurate customer and sales records.

• Collaborate with team members to achieve service and sales objectives.

• Participate in ongoing training and professional development.

• High school diploma or equivalent required.

• Strong communication and interpersonal skills.

• Confident, professional, and customer-focused personality.

• Goal-oriented and motivated to achieve results.

• Strong relationship-building and problem-solving abilities.

• Excellent organizational and multitasking skills.

• Reliable, adaptable, and self-motivated.

• Previous experience in sales, customer service, retail, hospitality, or account support is a plus but not required.